Fort Wayne, Ind. — Warewashing Systems has named Heritage Parts as the exclusive distributor of service parts for Jackson branded dishmachines in the United States. Based on Heritage Parts’ best-in-class customer service, extensive inventory, extended hours and 24/7 online store, this partnership will provide improved access and faster turnaround for the delivery of parts to Jackson’s network of authorized service agents and end-user market.
“In our efforts to provide continuous improvement in the support of our authorized service networks and end-user install base, we began our exclusive partnership with Heritage Parts on November 6,” says Greg Fugate, Jackson’s technical and customer service manager. “We share a common goal to resolve service issues with Jackson equipment in the most expedient way possible. Our research shows that the longest component of the service period is the time it takes to get parts to the repair site. The addition of Heritage to our team will increase the availability of parts and provide a nearly 40% increase in weekday hours of operation and a 100% increase in Saturday service based on the Heritage operations schedule. We are proud to make Heritage our one-stop source for Jackson parts.”
This partnership leverages Heritage’s industry leading team of 130 parts specialists and robust online technology, such as ExpertID360, to deliver a universal solution designed to support Jackson’s authorized service network as well as extend the Jackson brand to serve the end-user market. “We understand how important it is to get service providers the right parts at the right time,” says Tom Szafranski, Heritage’s executive vice president of OEM relationships. “By working directly with Jackson, we can improve the overall service response time, contributing to the common goal of resolving service issues in the most expedient way possible. ”
For more information on Jackson Warewashing Systems, visit www.jacksonwws.com.
Founded in 1987, Heritage Foodservice Group is North America’s leading provider of 100% genuine OEM replacement parts and authorized aftermarket service for commercial and institutional kitchen equipment.
SOURCE: Heritage Foodservice Group