New York City — National Facilities Direct (NFD), a leading provider of integrated facility infrastructure and management solutions for complex, multi-location organizations, has been selected to support lululemon’s U.S. retail portfolio. The national partnership brings one of the world’s most recognized athletic apparel brands into NFD’s growing client portfolio and expands the company’s presence across high-expectation, experience-led environments.
“lululemon has built a category-defining brand by holding every part of the experience to a high standard,” says Vince Kiel, founder and CEO of National Facilities Direct. “We’re excited to help protect that standard across the portfolio. This is why we built NFD. We start by understanding what every location has to deliver for the brand, its people and its customers, then build the program to make it happen.”
With more than 475 U.S. locations spanning retail stores, outlets, pop-ups and other formats, lululemon’s portfolio must deliver a recognizable experience across very different buildings, climates and operating conditions. NFD will support that consistency through one integrated national program encompassing hard and soft facility services, building and construction, and energy management.
NFD’s model spans the full facility lifecycle — from buildouts, renovations and openings through daily operations, emergency response, asset care, reinvestment and energy optimization. NFD connects field execution, technology, communication and reporting into one operating system designed for complex, demanding multi-location portfolios.
That operating system is backed by 3,500 self-performing technicians, nationwide reach and a number of 24/7/365 command centers. NFD’s proprietary enterprise resource planning and computerized maintenance management technology is capable of handling millions of work orders annually, creating a continuous line of sight from the first request through execution and reporting. The result is national control with local execution, leading to faster decisions, clearer accountability and a more consistent experience across the portfolio.
“Every building, climate and operating condition introduces a different variable,” Kiel adds. “National consistency comes from accounting for those differences without lowering the standard. The work happens one store at a time, but the brand is judged across all of them.”
The addition of lululemon brings another leading brand into NFD’s growing national portfolio and underscores the company’s ability to support the environments where brand promise, employee experience and operational performance meet. For organizations operating hundreds of locations, NFD provides the infrastructure, visibility and field strength to hold the standard everywhere.
National Facilities Direct serves more than 1,500 clients in the United States and abroad across retail, government, automotive, consumer products and other demanding operating environments. Its client roster includes The Home Depot, Ross Dress for Less, CVS, 7-Eleven, the United States Postal Service, the U.S. Army, Tesla, Marriott and Nestlé among others. NFD supports the full facility lifecycle through integrated hard and soft facility services, building and construction, energy management, storm readiness and restoration and strategic capital improvements. For more information, visit www.nationalfacilitiesdirect.com.
SOURCE: National Facilities Direct