Golden Corral Partners with SMG

Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG

Smart Solution

— By Meg Mason — How Lowe’s has reduced water use and its carbon footprint with smart irrigation.   Lowe’s is focused on reducing its environmental impact while also increasing the efficiency of its operations. To address these goals, Lowe’s

Array Appoints New Chief Operating Officer

Toronto — Array Marketing, the market leader in end-to-end in-store merchandising solutions, has appointed Alex Bertoldo as chief operating officer. He most recently held the position of vice president of operations for SPX Corporation, a $1 billion global supplier of

Albertsons and Uber Expand Partnership to Over 2,000 Stores Nationwide

San Francisco — Uber Technologies, Inc. and Albertsons Companies, Inc. have expanded their partnership to include more than 2,000 of the grocer’s banner stores nationwide, including Albertsons, Safeway, Jewel-Osco, ACME, Tom Thumb, Randalls and more through Uber Eats. This expansion

C-Store Chain Adopts Gilbarco Veeder-Root’s Self-Checkout in 50 Stores

Greensboro, N.C. — Pete’s of Erie Inc., a convenience store retailer with 50 stores across Kansas, Oklahoma and Missouri, has selected Gilbarco Veeder-Root’s Passport® Express Lane™ self-checkout system to elevate the overall customer experience and store efficiency. The brand will install Express

Bold Strategies, Inc. Hires Former Walmart CX Executive as COO

Rogers, Ark. — Bold Strategies, Inc., (BOLD) a leading end-to-end e-commerce strategy and services firm, has appointed Matt Parry as its new chief operating officer (COO) effective immediately. BOLD accelerates profitable growth for brands in the consumer-packaged goods (CPG) space.

Convenience Is Key

— By Garrett Fishaw — 4 ways to improve your curbside pickup and delivery services.   Curbside pickup and food delivery apps have taken the restaurant and grocery industry by storm. No longer do customers have to physically enter retail

Paytronix Platform Deployed Across All Aloha Poke Co. Locations

Newton, Mass. — Paytronix Systems, Inc., an advanced digital guest experience platform, has teamed up with Aloha Poke Co., a premier fast-casual poke restaurant concept. Aloha Poke Co. has deployed the full Paytronix platform, including loyalty, order and delivery, and a white-labeled mobile

2022 Pest Predictions

— By Nancy Troyano — Entomologists provide their 2022 pest prognosis for retail and restaurant managers.   As the world continues to recover from the COVID-19 pandemic, much of the business and operational world has shifted. Labor and supply shortages

Zenput Adopted by Taco Bell to Drive Operational Excellence

San Francisco — More than 5,000 franchise and company-owned Taco Bell restaurants are now using Zenput’s operations execution platform to support compliance against food safety protocols and brand standards. Embracing the move away from pen and paper tracking and towards

City Facilities Management Partners with Mogul to Diversify Workforce

New York — Mogul, Inc., a disruptor in the HR tech and executive recruiting industry, has signed a deal with City Facilities Management, a growing provider of end-to-end facilities management services. The Jacksonville, Fla.-based FM company has experienced record growth

Safe & Sanitized

— By Del Williams —   UVC light inactivates viruses and other airborne pathogens, improving indoor safety in commercial spaces.     With commercial facilities taking precautions against viruses as never before, an effective new tool in their arsenal is

Restaurant Technologies Adds to Senior Leadership Team

Minneapolis — Restaurant Technologies has named two new executive placements as the company accelerates its growth to support new and existing commercial partnerships. Andy Dulka and Mike St. Clair join Restaurant Technologies, the top provider of foodservice cooking oil and

Vulcan Promotes Meghan Hurst to VP of Sales and Marketing

Baltimore — Vulcan, a leading provider of commercial cooking equipment, has promoted Meghan Hurst to vice president of sales and marketing for Vulcan. Hurst has been with Vulcan for almost 8 years, having most recently served as marketing director. “Meghan’s

Flipping the Script

— By Danny Koontz —   Advantages of having worked on both sides of the same coin: on the facilities management side and the vendor side.   Ever wondered when ordering something, buying something or taking a sales call, why

Clean Power

— By David Sansenbach — Protecting power quality is key to restaurant and retail revenue.   One of the most critical elements of running a successful restaurant or retail location is being fully operational whenever you are open to diners

Essential Services

— By John Moody — Five game-changing reports all restaurant operators should be using.   Most small businesses start out using spreadsheets because they are basically free, easy to use and highly customizable. Restaurant operators can use a spreadsheet for

The Montague Company Appoints New President

Chicago and Hayward, Calif. — In late February, Filippo Berti, chairman and CEO of the Ali Group, named Joe Deckelman as president of The Montague Company, an Ali Group Company. In his new role, he is responsible for the day-to-day

Restrooms, Revisited

— By Jon Dommisse — 5 ways COVID-19 changed Americans’ impressions of public restrooms and facilities.   Upon entering the third year of the pandemic, Americans are not only more sensitive to germs in public restrooms, they now hold higher

Powerhouse Dynamics Names New President

Elgin, Ill. – Jay Fiske has been promoted to president of Powerhouse Dynamics, based in Newton, Mass. In this position he will lead all strategic and day-to-day company operations. Powerhouse Dynamics provides Internet of Things (IoT) solutions to leading restaurant,

Pentair Enters Definitive Agreement to Acquire Manitowoc Ice

London — Pentair plc, a leading provider of water treatment and sustainable solutions, has entered into a definitive agreement to acquire Manitowoc Ice, a leading provider of commercial ice makers, for $1.6 billion. When adjusted for approximately $220 million of

SMG Facilities: Signature Vendor Spotlight

— Interview with Jason Menser —   R&R: Where are you based, and how long has the company been in business? Jason Menser: Founded in 1996, SMG Facilities is headquartered in Manasquan, New Jersey, with offices in Sarasota, Florida, and

Rentokil: Signature Vendor Spotlight

— Interview with Jason Logan —   R&R: Where are you based and how long has the company been in the business? Jason Logan: Rentokil, a leading provider of commercial and residential pest control services, makes its North American headquarter