Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has hired customer experience practitioner and thought leader Brian Dennis as senior vice president, retail customer engagement. He
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Reading, Pa. — Ambius, the global leader in creating enhanced commercial spaces and North America’s largest interior landscape organization, has acquired Marshall Gardens of Lake Oswego, Ore., and Glenn’s Greenery of Ft. Lauderdale, Fla. These acquisitions expand the Ambius presence
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Philadelphia — Global commercial real estate services firm Cushman & Wakefield has welcomed food, beverage and hospitality industry veteran Chef Michael Traud, J.D., Ed.D., to its national Specialty F&B, Entertainment & Hospitality Consulting team. In his new role as specialty
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Latham, N.Y. — DWM Construction & Renovation has promoted Andrew Carnes to field project manager and on-site trainer. Carnes previously served as project manager, where he was responsible for overseeing and completing projects on time and to customers’ satisfaction. Carnes
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Mentor, Ohio — MC Group and Icon have merged to form one of the largest brand implementation companies in the United States. The combined organization now provides comprehensive signage, construction, energy and maintenance solutions to some of the nation’s largest
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Cincinnati — LSI Industries Inc., a leading U.S.-based manufacturer of outdoor and indoor lighting and graphics for commercial, industrial and multi-site retail applications, has been selected to produce and implement the interior graphics and signage program at a HEB Grocery
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— By Del Williams — Taking convenience stores to the next level with IP network surveillance systems. Convenience stores and mini marts have traditionally installed surveillance cameras to deter crime and encourage safety, but too often these have provided
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Minneapolis — Restaurant Technologies, a leading provider of cooking oil management and automated exhaust cleaning solutions, has recruited Tim Curran as senior vice president of operations. He joins the company from Binswanger Glass, where he served as CEO. In this
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Eatontown, N.J. — Total Comfort Group has hired Cesar Joao as the vice president of national account services and Cary Hudson as the area manager for the South Division. Both team members are part of the company’s recent expansion and
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Minneapolis — Saint-Gobain’s SageGlass, manufacturer of the world’s smartest dynamic glass, has completed an energy study done in partnership with SCHEELS, a sporting goods and entertainment chain with 27 stores in 12 states. The study compared electricity usage at two
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Latham, N.Y. and Orlando, Fla. — DWM Comprehensive Facility Solutions has promoted three key employees. These moves reinforce DWM’s commitment to employee and client development. Amy Mason, a 4-year veteran of DWM, was promoted to strategic account manager. In her
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Tampa, Fla. — States along the Atlantic coast experienced Hurricane Dorian’s force in early September after the storm lingered over the Bahamas and skirted along the east coast of Florida, Georgia, South Carolina and North Carolina. While the 2019 Atlantic
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Hayward, Calif. — The Montague Company, manufacturer of some of the world’s finest commercial cooking equipment, has hired Dede Kramer as regional sales manager for the Central U.S. An industry veteran, Kramer comes to Montague with an impressive 30-year history
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Denver — Alex Tappé, vice president of sales and marketing at Ice-O-Matic, has announced strategic organizational changes to the company’s sales team that are effective immediately. Scott Meyer will no longer be the regional manager for Colorado. Meyer is moving
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Hatfield, Pa. — Addilan Group is a new, national multi-site facility maintenance company, supporting a wide variety of commercial businesses — including retail and restaurants — with a focus on service and communication. The vision is to build long term
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Richfield, Wis. — Hy-Brid Lifts has welcomed Derek Koontz as the Mid-Atlantic territory manager. Koontz will cover Kentucky, Maryland, North Carolina, Ohio, South Carolina, Tennessee, Virginia and West Virginia. He will focus on continuing the growth and channel development of
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— Interview with Bennett Van Wert — R&R: Where are you based and how long has the company been in business? Bennett Van Wert: DWM Comprehensive Facility Solutions is a 22-year-old company with offices in Latham, New York, and
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Hauppauge, N.Y. — On September 5, 2019, BOSS Facility Services Inc. opened its new corporate headquarters. The company moved from a 7,500-square-foot office into a new 31,000-square-foot facility. BOSS FSI, which specializes in facility maintenance, management and construction, has invested
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New Albany, Miss. — Master-Bilt®, manufacturer and supplier of a full line of commercial refrigeration equipment, has named Steve Gill as vice president of sales, effective September 3, 2019, reporting directly to Kevin Fink, president of Standex Refrigerated Solutions Group.
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Winston-Salem, N.C. — According to Andrea Cocchi, CEO of Carpigiani Group and Ali Group for EMEA and APAC Regions, Penny Klingler has been promoted to president of Carpigiani North America, an Ali Group Company. The position was effective September 1,
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— Interview with Keith Turner — R&R: Where are you based and how long has the company been in business? Keith Turner: HOODZ was started in 2009 and is headquartered in Ann Arbor, Michigan. R&R: What is your
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Phoenix — Telgian Fire Safety has appointed Terrence Magee as its new vice president, operations. He will be responsible for the customer service and customer care operations for the fire and life safety testing, inspections and repair company. Magee brings
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Orlando, Fla. — Filta Environmental Kitchen Solutions (Filta), the world’s restaurant kitchen and hospitality leader in active fryer management and environmental sustainability, has promoted two executives. Tom Dunn, formerly COO and a 20-year veteran of the franchise industry, assumes responsibility
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Tampa, Fla. — MaintenX is a Platinum sponsor of Connex’s Connexion event this October in Southern California. Connex, formerly PRSM, has reorganized its midyear show into three intimate and interactive events across the U.S. Beginning in Long Beach, Connexion Events
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The Colony, Texas — Quest Resource Holding Corporation, a national leader in environmental reuse, recycling and waste disposal services, has added Buffalo Wild Wings, one of the largest American casual dining restaurant and sports bar franchise, which is owned by
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Scottsdale, Ariz. — Vixxo, a leader and innovator in facilities management, has named Chris Karp as its president, customer and field operations. Karp will be responsible for the strategic planning and execution of the company’s client delivery operations, both at
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Cincinnati — LSI Industries Inc., a leading U.S.-based manufacturer of outdoor and indoor lighting and graphics for commercial, industrial and multi-site retail applications, has named Richard Abernethy as senior director, product management, outdoor products and controls. In his new role,
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