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Katsam Property Services Rebrands as Gateway Service Group

by Katie Lee

St. Louis, Mo. — Katsam Property Services, a St. Louis-based exterior property services company founded in 1986, is rebranding as Gateway Service Group, bringing six regional operations together under one commercial property services brand. Over the past 2 years, the company has expanded from a single-market sweeping and facility services business into a six-branch organization serving clients across 13 states. Gateway Service Group now operates from primary markets in Atlanta; Dayton, Ohio; Kansas City, Mo.; Philadelphia/New Jersey; St. Louis; and Washington, D.C. “For nearly 40 years, we have built our …

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disaster recoveryfacilities managementfire protectionIndustry Voiceskitchen exhaust/grease controlrestaurantsvendors

Grease Happens

by Katie Lee

— By Lauren McCormick — Why smart facilities stay ahead of the mess. There is a lot to love about a great restaurant — the food, the atmosphere, the satisfied customers. But behind every busy kitchen is something most people never think about: the grease trap. It is not glamorous and when ignored, it quickly becomes everyone’s problem. What Is a Grease Trap, and Why Does It Matter? A grease trap is a device that catches fats, oils and grease (often called FOG) before they flow into the city’s sewer …

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facilities managementIndustry Voicesrestaurantssoftware/technologyvendors

Harness the Power

by Katie Lee

— By Parminder Singh — How restaurant facility professionals can harness AI platforms for smarter store operations. If you’re responsible for facilities in a restaurant chain, you know how much your brand’s reputation depends on the comfort, safety and reliability of every location. From keeping guests comfortable in the dining area to ensuring refrigeration and kitchen systems run smoothly, the facility director’s job is invisible, yet vital. When something fails — a rooftop unit stops cooling, the walk-in freezer loses temperature or the air quality suffers — it’s not just …

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Industry VoicesProduct Spotlightrestaurantssoftware/technologyvendors

Get in the Game

by Katie Lee

— By Bryan Icenhower — How reliable access to live sports fosters habitual loyalty. In today’s dining landscape, reliability may be the most underrated driver of customer loyalty. For sports fans, choosing where to watch isn’t casual, it’s intentional. Whether it’s an NFL Sunday, a cross-state college football rivalry, an MLS playoff or a Formula 1 Grand Prix, fans pick restaurants and bars where they can reliably watch the game. For restaurants, customer loyalty isn’t limited to a one-time visit. It’s about encouraging customers to return time and again. When …

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facilities managementNewsretailersvendors

National Facilities Direct Adds lululemon to Growing Portfolio of National Brands

by Katie Lee

New York City — National Facilities Direct (NFD), a leading provider of integrated facility infrastructure and management solutions for complex, multi-location organizations, has been selected to support lululemon’s U.S. retail portfolio. The national partnership brings one of the world’s most recognized athletic apparel brands into NFD’s growing client portfolio and expands the company’s presence across high-expectation, experience-led environments. “lululemon has built a category-defining brand by holding every part of the experience to a high standard,” says Vince Kiel, founder and CEO of National Facilities Direct. “We’re excited to help protect …

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facilities managementkitchen equipmentNewsrestaurantsvendors

Study: Rising Costs Force U.S. Restaurants to Raise Menu Prices, Delay Equipment Upgrades

by Katie Lee

SilverChef’s 2026 Hospitality Operator Report found that while many operators have a positive outlook for the next 12 months, one in four still can’t afford equipment upgrades due to costs Dallas — Rising costs and supply chain disruptions are forcing U.S. hospitality operators to reshape everything, from what they charge diners to the equipment they invest in, according to a new study from SilverChef USA, which provides flexible equipment financing for the hospitality industry. Over two-thirds (68%) of U.S. operators raised menu prices in the past 12 months, and nearly …

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Newsretailerssoftware/technologysupply chainvendors

Lowe’s Becomes First Home Improvement Retailer to Offer Drone Delivery

by Katie Lee

Mooresville, N.C. — Lowe’s has launched drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe’s store in Matthews, N.C., and adds to same-day fulfillment options for customers, including buy online, pick up in store; curbside pickup and same-day delivery. The launch builds on Wing and DoorDash’s existing drone delivery operations in the Charlotte area, adding Lowe’s to the growing list of brands now available for …

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facilities managementNewspeoplesoftware/technologyvendors

Fexa Names Chief Technology & Product Officer

by Katie Lee

Jersey City, N.J. — Fexa, a leading facilities orchestration platform for multi-site operators, welcomes Josh Jabs as chief technology and product officer. Jabs will lead the product and engineering organization and report to CEO Kurt Smith. The role is new to Fexa. “When we looked at our recent growth, the size and pace of our business, and our incredible ambition to lead this industry in the AI era, adding a world-class CTPO was an obvious decision,” says Smith. “Josh was distinctive from my first call. He thinks about problems from …

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green newsIndustry Voiceskitchen exhaust/grease controlrestaurantsroofingvendors

Reducing Rooftop Risk

by Katie Lee

— By Jim Selle — Why rooftop grease containment is a smart business practice. For restaurant operators and commercial property owners, rooftop grease containment is often viewed as a maintenance item. In reality, it is a critical business practice that protects roofing assets, reduces liability exposure, supports regulatory compliance and helps prevent avoidable capital expenses. Facilities that operate commercial kitchens generate grease-laden vapors that travel through exhaust systems and discharge at rooftop fan locations. Without proper containment, grease can spread across roofing membranes, mechanical equipment, drains and walking surfaces, creating …

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exterior services/landscapingIndustry Voicesproperty managementvendors

The Upside of Upkeep

by Katie Lee

— By James Barber — Let’s face it. When customers pull into the parking lot of a retail store or restaurant, what’s the first thing they really see? It’s not the flashy spinning sign. It’s not the flappy inflatable tube man. And it’s probably not the giant gorilla standing by the road. It’s the landscape! The grass, the trees, the shrubs, the parking lot, the sidewalks — everything that frames the customer’s first impression of that business. And the question is simple: Does it look inviting or does it look …

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