Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG
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— By Meg Mason — How Lowe’s has reduced water use and its carbon footprint with smart irrigation. Lowe’s is focused on reducing its environmental impact while also increasing the efficiency of its operations. To address these goals, Lowe’s
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Toronto — Array Marketing, the market leader in end-to-end in-store merchandising solutions, has appointed Alex Bertoldo as chief operating officer. He most recently held the position of vice president of operations for SPX Corporation, a $1 billion global supplier of
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San Francisco — Uber Technologies, Inc. and Albertsons Companies, Inc. have expanded their partnership to include more than 2,000 of the grocer’s banner stores nationwide, including Albertsons, Safeway, Jewel-Osco, ACME, Tom Thumb, Randalls and more through Uber Eats. This expansion
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Greensboro, N.C. — Pete’s of Erie Inc., a convenience store retailer with 50 stores across Kansas, Oklahoma and Missouri, has selected Gilbarco Veeder-Root’s Passport® Express Lane™ self-checkout system to elevate the overall customer experience and store efficiency. The brand will install Express
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Los Angeles and Denver — Nextbite, a leader in virtual restaurants, has hired Dominic Calcagno, a supply chain leader experienced in national QSR foodservice supply chain management, as director of supply chain. Calcagno will lead Nextbite’s supply chain team focusing
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Rogers, Ark. — Bold Strategies, Inc., (BOLD) a leading end-to-end e-commerce strategy and services firm, has appointed Matt Parry as its new chief operating officer (COO) effective immediately. BOLD accelerates profitable growth for brands in the consumer-packaged goods (CPG) space.
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— By Garrett Fishaw — 4 ways to improve your curbside pickup and delivery services. Curbside pickup and food delivery apps have taken the restaurant and grocery industry by storm. No longer do customers have to physically enter retail
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Winston-Salem, N.C. — SWIPEBY, a holistic off-premises platform for curbside, pickup and delivery, has launched an initiative to start deploying its technology platform at convenience stores for ordering and in-store pickup as c-stores work to take back ownership of off-premise
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Newton, Mass. — Paytronix Systems, Inc., an advanced digital guest experience platform, has teamed up with Aloha Poke Co., a premier fast-casual poke restaurant concept. Aloha Poke Co. has deployed the full Paytronix platform, including loyalty, order and delivery, and a white-labeled mobile
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— By Nancy Troyano — Entomologists provide their 2022 pest prognosis for retail and restaurant managers. As the world continues to recover from the COVID-19 pandemic, much of the business and operational world has shifted. Labor and supply shortages
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San Francisco — More than 5,000 franchise and company-owned Taco Bell restaurants are now using Zenput’s operations execution platform to support compliance against food safety protocols and brand standards. Embracing the move away from pen and paper tracking and towards
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New York — Mogul, Inc., a disruptor in the HR tech and executive recruiting industry, has signed a deal with City Facilities Management, a growing provider of end-to-end facilities management services. The Jacksonville, Fla.-based FM company has experienced record growth
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— By Del Williams — UVC light inactivates viruses and other airborne pathogens, improving indoor safety in commercial spaces. With commercial facilities taking precautions against viruses as never before, an effective new tool in their arsenal is
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Minneapolis — Restaurant Technologies has named two new executive placements as the company accelerates its growth to support new and existing commercial partnerships. Andy Dulka and Mike St. Clair join Restaurant Technologies, the top provider of foodservice cooking oil and
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Baltimore — Vulcan, a leading provider of commercial cooking equipment, has promoted Meghan Hurst to vice president of sales and marketing for Vulcan. Hurst has been with Vulcan for almost 8 years, having most recently served as marketing director. “Meghan’s
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— By Danny Koontz — Advantages of having worked on both sides of the same coin: on the facilities management side and the vendor side. Ever wondered when ordering something, buying something or taking a sales call, why
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— By David Sansenbach — Protecting power quality is key to restaurant and retail revenue. One of the most critical elements of running a successful restaurant or retail location is being fully operational whenever you are open to diners
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— By John Moody — Five game-changing reports all restaurant operators should be using. Most small businesses start out using spreadsheets because they are basically free, easy to use and highly customizable. Restaurant operators can use a spreadsheet for
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Dallas — Ziosk, the leading on-premise digital ordering and payments platform for restaurants, has entered into an agreement with Texas Roadhouse that will bring the Ziosk Cloud Commerce Platform to its Texas Roadhouse restaurants across the U.S. Texas Roadhouse has
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Los Angeles — EVgo Inc, the nation’s largest public fast charging network for electric vehicles (EVs) and Wawa Inc., a regional convenience store retailer, have opened of the first live EVgo public fast charging station at a Wawa store in
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Chicago and Hayward, Calif. — In late February, Filippo Berti, chairman and CEO of the Ali Group, named Joe Deckelman as president of The Montague Company, an Ali Group Company. In his new role, he is responsible for the day-to-day
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— By Jon Dommisse — 5 ways COVID-19 changed Americans’ impressions of public restrooms and facilities. Upon entering the third year of the pandemic, Americans are not only more sensitive to germs in public restrooms, they now hold higher
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Elgin, Ill. – Jay Fiske has been promoted to president of Powerhouse Dynamics, based in Newton, Mass. In this position he will lead all strategic and day-to-day company operations. Powerhouse Dynamics provides Internet of Things (IoT) solutions to leading restaurant,
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London — Pentair plc, a leading provider of water treatment and sustainable solutions, has entered into a definitive agreement to acquire Manitowoc Ice, a leading provider of commercial ice makers, for $1.6 billion. When adjusted for approximately $220 million of
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— Interview with Jason Menser — R&R: Where are you based, and how long has the company been in business? Jason Menser: Founded in 1996, SMG Facilities is headquartered in Manasquan, New Jersey, with offices in Sarasota, Florida, and
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— Interview with Jason Logan — R&R: Where are you based and how long has the company been in the business? Jason Logan: Rentokil, a leading provider of commercial and residential pest control services, makes its North American headquarter
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