Cover Story

construction and designCover Storyfranchise developmentFrom The Magazineretailers

Elevating the Experience

by Katie Lee

— Interview with Courtney Claghorn — Building on its founding principle of affordable luxury, SUGARED + BRONZED is smartly growing through store expansions, pop-up locations and 11 new stores in 2026. Retail takes all forms, and service-oriented retailers occupy a crucial, high-demand piece of a shopping center’s tenant mix. California-based SUGARED + BRONZED is one such brand. The growing salon was founded in 2010 and offers luxury at an affordable price, with services including hair removal and sunless tanning. With 48 units now open, as well as a pop-up store …

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construction and designCover Storyfacilities managementfranchise developmentFrom The Magazinekitchen equipmentremodelsrestaurantssoftware/technology

A Scalable Refresh

by Katie Lee

— By Katie Lee — 2026 marks the full rollout of Gong cha 2.0, a comprehensive modernization of technology, operations and store design for the bubble tea leader. Gong cha is the world’s leading bubble tea brand with nearly 2,200 locations in 33 markets globally, including more than 240 stores in the U.S. across 23 states, Washington, D.C. and Puerto Rico. But it still has plenty of room to grow — both in number of locations and in brand recognition — in the United States. With a solid foundation undergirding …

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construction and designCover StoryFrom The Magazineremodelsretailersstore closings

Value & Variety

by Katie Lee

— Interview with Adam Kirk — Winn-Dixie marks its centennial with new ownership, a new (old) name and a right-sized store fleet. Winn-Dixie, the iconic southern grocer, is marking a banner year in 2025: 100 years in business as of September 2025 and returning to steer its own ship, under its own name. In 2024, Winn-Dixie’s parent company, Jacksonville, Florida-based Southeastern Grocers (SEG), was acquired by the German supermarket company ALDI, which planned to convert 220 Winn-Dixie and Harveys stores to ALDI banners between 2024 and 2027. These conversions remain …

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construction and designCover Storyfranchise developmentFrom The Magazineremodelsrestaurants

Zaxbys Charts a Bold Course

by Katie Lee

— By Katie Lee — Nearing 1,000 locations nationwide, Zaxbys is evolving from a regional Southern favorite to a national QSR staple. As it celebrates its 35th anniversary this year, Zaxbys® has ushered in a new era with a comprehensive refresh. This includes the introduction of its ‘Modern Farmhouse’ restaurant design, as well as an updated visual identity, branding and packaging. Together, these updates reflect a modernized, cohesive look and feel, signaling the next chapter in Zaxbys’ evolution while maintaining the bold flavors and Southern hospitality that guests love.  And …

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construction and designCover StoryFrom The Magazineretailers

Showing the Love

by Katie Lee

— Interview by Katie Lee — How Love’s Travel Stops grows its business by listening to customers and keeping their comfort and convenience top of mind. When a company is run with love, it shows. Love’s Travel Stops is more than just the namesake of its founders, Tom and Judy Love, who opened a single filling station in 1964 in Watonga, Oklahoma. Today, this staple of the highway for over six decades remains family-owned and operated. What it has not done is remain complacent: In the modern era, Love’s is …

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construction and designCover Storyfranchise developmentFrom The Magazineremodelsrestaurantssoftware/technology

Inside Bojangles’ Design Strategy

by Katie Lee

— By Jim Cannon — Location design and its impact on operations, franchisee success and guest experience. Restaurant design plays a critical role in the success of any QSR brand. From streamlining operations and supporting menu execution to shaping the guest journey, every design decision has a direct impact on restaurant performance. At Bojangles, our approach to location design evolves as we continue to grow as a brand. And, with nearly five decades of experience behind us, evolving with changing consumer, operations, menu, financial and technology trends is something Bojangles …

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construction and designCover StoryFrom The Magazinegreen building/LEEDretailerssoftware/technologysupply chainvendors

Print the Wall

by Katie Lee

— Interview with Darin Ross — Building a wall for Walmart has never been faster, cheaper or safer — thanks to 3D concrete printing. When Walmart makes waves, it can create a tsunami. The mega-retailer, which has more than 10,000 stores around the globe, continues to be a leader in sustainability, productivity and innovation. Recently, Walmart teamed up with Alquist 3D, in partnership with Atlanta-based FMGI as general contractor, to complete their second 3DCP (3D Concrete Printing) build. The new 5,000-square-foot expansion at Walmart Supercenter #5197 outside Huntsville, Alabama, set …

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construction and designCover Storyfranchise developmentFrom The Magazineremodelsrestaurants

Owning Its Success

by Katie Lee

— By Katie Lee — Founder Peter Cancro looks back on 50 years of Jersey Mike’s ownership — and what the next 50 could bring. When he was 17, it was a very good year for Peter Cancro. The high school senior was president of his class. He was on track to study law and political science at the University of North Carolina-Chapel Hill; he might even play football there. He’d worked part-time at the local sandwich shop since he was 14. Summers were a blast because the sub shop, …

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construction and designCover Storyfacilities managementfranchise developmentretailers

Sharing the Love

by Katie Lee

— By Katie Lee — With more than 250 stores, Woof Gang Bakery & Grooming brings love and joy to pets and their pet parents — across more and more communities in North America. Woof Gang Bakery & Grooming, a leading pet grooming and gourmet treat destination, is coming off a banner year. In 2024, the boutique retail concept opened a record number of new stores, quadrupling its historical annual average of new openings with more than 50 new stores. Woof Gang is on track to open more than 70 …

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construction and designCover Storyfranchise developmentFrom The Magazinerestaurants

Southern Hospitality

by Katie Lee

— By Katie Lee — Krystal sets the stage for new growth by focusing on fundamentals: people, processes and prototypes. Atlanta-based Krystal, the second-oldest fast-food chain in the U.S. — and the original home of the slider in the South — is forging a comeback. As it modernizes with new store layouts, technologies and processes, the heritage QSR brand also honors its 92-year history by embracing its roots and prioritizing “good old-fashioned hospitality” and people-first strategies. Leading this brand reinvention is Amanda Hyde, who was promoted to senior vice president …

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