Software/Payments Company SpotOn Appoints 3 New Executives

San Francisco — SpotOn, a leading software and payments provider, has added three new executives in the roles of chief financial officer, chief people officer and chief revenue officer. The appointments come on the heels of more than 100% year-over-year…

SMG Partners with 85-Store Golf Retailer, Club Champion

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient, employee and brand experience management partner to more than 500 brands, is working with specialty golf retailer Club Champion on a new customer experience management program. The nation’s…

Hudson Becomes First Travel Retailer to Deploy Amazon One

East Rutherford, N.J. — Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, is the first retailer in the travel industry to offer Amazon’s palm…

Salient Systems Appoints First Chief Security Officer

Austin, Texas — Salient Systems, a leader in open architecture video management software solutions, has named Keith Aubele CPP, LPP as the company’s chief security officer. Aubele brings decades of experience at leading retail organizations such as Walmart and The…

Decision To Go Digital

— By Dan Hyman — Davanni’s Pizza & Hot Hoagies invests in staff with bold new software.   For more than four decades, Davanni’s Pizza & Hot Hoagies has been a fixture in the Twin Cities metropolitan area. And now,…

Tools of the Trade

— By Colin Trethewey — Local Pizza Co. depends on technology to maintain profitability through challenging times.   The Local Pizza Co. story began in early 2019 when owner Milen Kolev decided to bring a novel pizza concept to St.…

Bloomin’ Brands Names New Chief Technology Officer

Tampa, Fla. — Bloomin’ Brands, Inc. has appointed Astrid Isaacs to chief technology officer for Bloomin’ Brands. She will lead the company’s technology strategy and platforms, while overseeing the IT, digital and loyalty teams. Isaacs will also join the executive…

Lightspeed Launches New Flagship Restaurant POS Platform in North America

Montréal — Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences, has launched the all-new Lightspeed Restaurant, a unified hospitality commerce and point-of-sale (POS) platform. Through strategic global acquisitions,…

Jack in the Box Names Chief Technology Officer

San Diego — Jack in the Box, Inc. has named Doug Cook as senior vice president and chief technology officer after an interim stint in the same position. Cook brings more than 20 years of industry experience to Jack in…

From Kitchen to Customer

— By Eric Symon — Keeping restaurants connected to enhance the customer experience.     One of the biggest challenges that restaurant owners face is implementing technological advancements to stay current with customer demands. According to a recent survey conducted…

Paytronix Order & Delivery Powers KC Hopps to Open Takeout-Only Sites

Newton, Mass. — Paytronix Systems, Inc., an advanced digital guest experience platform, has partnered with Kansas City restaurant management group KC Hopps to leverage its Paytronix Order & Delivery to open two takeout-only establishments bearing the name Stroud’s Express. The…

Krystal Names Vice President, Information Technology

Atlanta — Krystal Restaurants LLC, the original quick-service restaurant chain in the South, recently named Steve Patel its new vice president of information technology. Patel will lead information technology for the brand and its nearly 300 restaurants. He is a…

Counter Attack

— By Ara Aslanian — How to reopen your restaurant free of cyber concerns.   Despite an apocalyptic prediction last year, only 14% of restaurants closed permanently during the pandemic. After a dark winter of to-go-only orders or limited capacity,…

Taco John’s Taps SMG for Customer Experience Management Program

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has partnered with quick-service restaurant franchise Taco John’s. The Mexican QSR brand chose SMG for its differentiated software…

86 Repairs Secures $7.3 Million in Additional Funding

Chicago — Chicago-based restaurant tech company 86 Repairs has closed an additional $5.3 million from investors including TDF Ventures, Gordon Food Service (GFS), MATH Venture Partners, Revolution and Cleveland Avenue. The new financing brings the company’s funding in this round…

Big Lots Appoints EVP, Chief Technology Officer

Columbus, Ohio — Big Lots, Inc. has appointed Gurmeet Singh as executive vice president, chief technology officer of Big Lots, effective July 12, 2021. He succeeds Stew Wenerstrom, who will be officially retiring in October following a transition period. Singh…

Fossil Group Appoints New Chief Digital Officer

Richardson, Texas — Fossil Group, Inc. continues to build on its industry-leading transformation to a digital-first retailer with the appointment of Holly Briedis to the company’s executive leadership team as executive vice president, chief digital officer. “The digital footprint of…

Yum! Brands to Acquire Technology Company Dragontail Systems

Louisville, Ky., and Perth, Australia — Yum! Brands, Inc. and Dragontail Systems Limited, an innovative provider of technology solutions for the food industry, have entered into a binding agreement under which Yum! Brands would acquire Dragontail for A$93.5 million in…

Tango Extends Partnership with Big Lots for Post-Pandemic Needs

Dallas — Tango, the leader in Store Lifecycle Management (SLM) and Integrated Workplace Management System (IWMS) software solutions, has extended its partnership with Big Lots for 3 additional years. Big Lots, a national neighborhood discount retailer with 1,414 stores, is…

Lifestyle & Location

— By Pranav Tyagi — Enhancing your store location strategy with technology.   Retailers and restaurants live and die by the addresses they call home. Yet, over the last few years, rapid digital transformations have all but forced some retailers…

Toast Appoints New Chief Financial Officer

Boston — Toast, the cloud-based, end-to-end technology platform purpose-built for the entire restaurant community, has appointed Elena Gomez as chief financial officer, effective immediately. As CFO, Gomez will lead Toast’s finance organization and will be responsible for accounting, treasury, financial…

Albertsons Companies Names New Chief Data Officer

Boise, Idaho — Albertsons Companies, Inc. has hired Danielle Crop to join the company as senior vice president and chief data officer. Crop was most recently chief data officer at American Express. Crop will be responsible for building and executing…

SMG Partners with QDOBA to Manage Customer Experiences

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has launched a new customer experience management program with QDOBA Mexican Eats. The Mexican fast-casual chain is working…