Lifestyle & Location

— By Pranav Tyagi — Enhancing your store location strategy with technology.   Retailers and restaurants live and die by the addresses they call home. Yet, over the last few years, rapid digital transformations have all but forced some retailers

Toast Appoints New Chief Financial Officer

Boston — Toast, the cloud-based, end-to-end technology platform purpose-built for the entire restaurant community, has appointed Elena Gomez as chief financial officer, effective immediately. As CFO, Gomez will lead Toast’s finance organization and will be responsible for accounting, treasury, financial

Albertsons Companies Names New Chief Data Officer

Boise, Idaho — Albertsons Companies, Inc. has hired Danielle Crop to join the company as senior vice president and chief data officer. Crop was most recently chief data officer at American Express. Crop will be responsible for building and executing

SMG Partners with QDOBA to Manage Customer Experiences

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has launched a new customer experience management program with QDOBA Mexican Eats. The Mexican fast-casual chain is working

Biscuitville Names New Director of IT, Enterprise Applications

Greensboro, N.C. — Rusty Everhart has been hired as the director of IT, enterprise applications, at Biscuitville Fresh Southern. His primary responsibility will be to oversee all technology systems that support Biscuitville’s operations. From point-of-sale to back-end digital platforms such

Restaurant Tech Disruptor 86 Repairs Raises $2 Million to Optimize R&M

Chicago — 86 Repairs, an innovative platform that streamlines and optimizes equipment repair and maintenance for restaurants, has closed a $2 million round of seed funding from multiple investors. The investment will be used to accelerate the company’s aggressive growth

What’s In Store

— By Kenneth Gruskin, AIA — Coronavirus as a catalyst for innovation in stores and restaurants.   The coronavirus has resulted in a cosmic shift in retail and hospitality. Customers have moved from seeking high-touch retail experiences, extensive product/service selection,

Zippin Hires Former VP of SSP and Aramark to Lead Business Development

San Francisco — Zippin, an industry leader in checkout-free technologies for brick-and-mortar retail, has hired veteran business development executive, Gary Jacobus, as senior vice president, business development. Most recently, Jacobus was with SSP America, the leading operator of food &

Bed Bath & Beyond Names New Chief Technology Officer

Union, N.J. — Bed Bath & Beyond Inc. has appointed Scott Lindblom as its new chief technology officer. Effective September 28, 2020, Lindblom will report directly to COO John Hartmann and will lead the company’s enterprise technology transformation. He joins the company from

Relevant Risk

— By Crystal Jacobs — Restaurant cybersecurity and cyber insurance are more relevant than ever as online orders boom amid COVID-19.   As the Covid-19 viral pandemic continues to cause major disruptions throughout the global economy, countless restaurants across the

TouchBistro Names New Chief Financial Officer

Toronto — TouchBistro, an all-in-one POS platform for restaurants, has hired John Doolittle to join its executive leadership team as chief financial officer. As CFO, Doolittle will guide the transformation of TouchBistro’s financial structure to prepare for its future growth,

Digital First

— By Mike Welsh —   Retail curbside pickup and mobile apps are here to stay — what that reliance on a digital platform means for the industry moving forward in a post-COVID world.   In an effort to understand

Presto Offers Free Contactless Dining Kits to Restaurants

Redwood City, Calif. — Presto, known for its in-house ordering tablets, has pivoted its business to help out the restaurant industry and is now offering a free Contactless Dining kit. The new kit enables restaurants to provide an end-to-end contactless

Agilysys Names New Chief Financial Officer

Alpharetta, Ga. — Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, will promote Dave Wood, its current vice president – corporate strategy and investor relations, to chief financial officer on June 1, 2020. The appointment

Long Term Investment

— By Graham Campbell —   Choosing a new POS: 5 tips to avoid unexpected costs in the long run.   Shopping for a new POS system can be a difficult process. Whether owners have a restaurant, salon, retail store

How to Make Tech Work for You

— By Matt Dailey —   Creating efficiency in property management through technology.   It’s no secret that technology is changing the way we live, work and shop now more than it ever has. Tech has disrupted nearly every industry,

Exuding Luxury

— By Mac McConnell —   How to create a consistent luxury shopping experience across locations.   Imagine you’re a shopper who just stepped into a luxury goods store. You are greeted by a sharply attired, uber-friendly store employee who

High-Tech Emergency Response

— By Steve Peldiak — A spilled glass of water can easily be resolved. But the same amount of water on the floor from an unknown source could represent a major costly repair.   Spring showers and the winter thaw

Brinker International Selects Presto as Pay-at-Table Technology Partner

Redwood City, Calif. — Presto, the restaurant industry’s leading end-to-end technology platform, has been selected by Brinker International, Inc. as the exclusive provider of its next generation guest-facing pay-at-table solutions. The Presto pay-at-table systems are scheduled to be deployed across

Predictive Power

— By Rick Sung — Leveraging the power of predictive analysis in facilities management.   Renowned management consultant Peter Drucker once mused, “If you can’t measure it, you can’t improve it.” For leaders seeking ways to advance their facilities management

Self Importance

— By Jeff Hill — The growth of self-service kiosks presents new challenges for quick-service restaurant facilities teams.   Do you like self-service kiosks, or would you prefer to interact with a human cashier when visiting your favorite quick-service restaurant

Restaurant FinTech Company Tabulate Appoints New CEO

Austin, Texas — Tabulate, an all-in-one financial software, business intelligence and bookkeeping service for restaurants, has appointed Monte Beck as chief executive officer. He brings over 25 years of c-level experience to Tabulate and will lead the team as it