software/technology

Industry Voicesrestaurantssoftware/technology

May AI Take Your Order?

by Katie Lee

— Interview with Tom Bingham — Where the QSR industry is heading with AI technology in drive-thrus. Last year, Dairy Queen made news by teaming up with Presto to introduce drive-thru chatbots at select locations. This April, the QSR chain expanded its trial run to several dozen franchised locations in the U.S. and Canada. To learn more about the larger implications for the QSR industry, Retail & Restaurant Facility Business spoke to Tom Bingham, a vertical market leader at LG Electronics USA, about how AI ordering technology can help restaurants …

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Newsretailerssoftware/technology

RaceTrac, Inc. Launches Trac Media Group

by Katie Lee

Atlanta — RaceTrac, Inc., one of the largest privately held companies in the U.S., spanning convenience retail, fuel and restaurants, has launched Trac Media Group, a retail media network that gives brands a new way to reach guests where they already shop and eat. Starting with more than 600 RaceTrac branded locations, Trac Media Group gives brands the ability to plan, buy and measure campaigns in one place. That reach spans the digital channels guests use every day and the physical spaces they move through on every visit, from the …

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Newspeopleretailerssoftware/technology

Tractor Supply Names EVP, Chief Technology and Digital Officer

by Katie Lee

Brentwood, Tenn. — Tractor Supply Company, the largest rural lifestyle retailer in the United States, has hired Fahim Siddiqui to join the company as executive vice president, chief technology and digital officer, effective Oct. 26, 2026. Siddiqui will report to Hal Lawton, president and chief executive officer of Tractor Supply, and serve on the company’s executive committee. He joins Tractor Supply from The Home Depot. Siddiqui brings more than three decades of business and technology leadership experience, including deep expertise in retail and digital transformation. Throughout his career, he has …

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facilities managementIndustry Voicesrestaurantssoftware/technologyvendors

Harness the Power

by Katie Lee

— By Parminder Singh — How restaurant facility professionals can harness AI platforms for smarter store operations. If you’re responsible for facilities in a restaurant chain, you know how much your brand’s reputation depends on the comfort, safety and reliability of every location. From keeping guests comfortable in the dining area to ensuring refrigeration and kitchen systems run smoothly, the facility director’s job is invisible, yet vital. When something fails — a rooftop unit stops cooling, the walk-in freezer loses temperature or the air quality suffers — it’s not just …

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Industry VoicesProduct Spotlightrestaurantssoftware/technologyvendors

Get in the Game

by Katie Lee

— By Bryan Icenhower — How reliable access to live sports fosters habitual loyalty. In today’s dining landscape, reliability may be the most underrated driver of customer loyalty. For sports fans, choosing where to watch isn’t casual, it’s intentional. Whether it’s an NFL Sunday, a cross-state college football rivalry, an MLS playoff or a Formula 1 Grand Prix, fans pick restaurants and bars where they can reliably watch the game. For restaurants, customer loyalty isn’t limited to a one-time visit. It’s about encouraging customers to return time and again. When …

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Lowe’s Becomes First Home Improvement Retailer to Offer Drone Delivery

by Katie Lee

Mooresville, N.C. — Lowe’s has launched drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe’s store in Matthews, N.C., and adds to same-day fulfillment options for customers, including buy online, pick up in store; curbside pickup and same-day delivery. The launch builds on Wing and DoorDash’s existing drone delivery operations in the Charlotte area, adding Lowe’s to the growing list of brands now available for …

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facilities managementNewspeoplesoftware/technologyvendors

Fexa Names Chief Technology & Product Officer

by Katie Lee

Jersey City, N.J. — Fexa, a leading facilities orchestration platform for multi-site operators, welcomes Josh Jabs as chief technology and product officer. Jabs will lead the product and engineering organization and report to CEO Kurt Smith. The role is new to Fexa. “When we looked at our recent growth, the size and pace of our business, and our incredible ambition to lead this industry in the AI era, adding a world-class CTPO was an obvious decision,” says Smith. “Josh was distinctive from my first call. He thinks about problems from …

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RELEX Solutions Forms Partnership with Dollar General

by Katie Lee

Atlanta — RELEX Solutions, a unified, AI-native platform for retail and supply chain planning, is partnering with Dollar General Corporation, a mass merchandising discount retailer, to implement forecasting, replenishment and allocation capabilities across its North American operations. Dollar General operates more than 21,000 stores and 34 distribution centers, managing approximately 18,000 SKUs, and continues to expand its store footprint each year. To coordinate planning across this growing network, the company selected RELEX for a single system that handles forecasting, replenishment and allocation. The AI-driven platform will manage store replenishment, ordering …

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managementNewspeopleproperty managementretailerssecurity/loss preventionsoftware/technology

Vestar Appoints New VP of Technology and Systems

by Katie Lee

Phoenix — Vestar, one of the leading privately held shopping center owners and operators in the western United States, has named Bill Williams as vice president of technology and systems. Williams joined the company in June 2026 and serves as Vestar’s technology leader, reimagining the firm’s approach to IT and operations. In this new role, Williams is based in Vestar’s Phoenix headquarters and leads the execution of Vestar’s technology strategy. He will develop systems, strengthen security and advance technology-enabled operations to enhance performance across the organization. In his role, Williams …

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EVgo, Regency Expand Partnership to Bring Fast-Charging to More Retail Centers Across the U.S.

by Katie Lee

Los Angeles — EVgo Inc., one of the nation’s largest providers of public fast-charging infrastructure for electric vehicles (EVs), and Regency Centers Corporation are expanding their partnership to bring fast charging to shopping centers, with plans to add more than 400 charging stalls at Regency locations across the U.S. Once complete, these new EVgo stalls are expected to help increase Regency’s EV infrastructure footprint by more than 20%.  EVgo installed its first charger at a Regency center in 2020 and today operates over 150 stalls at Regency locations. Located in …

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