— By Bryan Icenhower — How reliable access to live sports fosters habitual loyalty. In today’s dining landscape, reliability may be the most underrated driver of customer loyalty. For sports fans, choosing where to watch isn’t casual, it’s intentional. Whether it’s an NFL Sunday, a cross-state college football rivalry, an MLS playoff or a Formula 1 Grand Prix, fans pick restaurants and bars where they can reliably watch the game. For restaurants, customer loyalty isn’t limited to a one-time visit. It’s about encouraging customers to return time and again. When …
software/technology
Mooresville, N.C. — Lowe’s has launched drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe’s store in Matthews, N.C., and adds to same-day fulfillment options for customers, including buy online, pick up in store; curbside pickup and same-day delivery. The launch builds on Wing and DoorDash’s existing drone delivery operations in the Charlotte area, adding Lowe’s to the growing list of brands now available for …
Jersey City, N.J. — Fexa, a leading facilities orchestration platform for multi-site operators, welcomes Josh Jabs as chief technology and product officer. Jabs will lead the product and engineering organization and report to CEO Kurt Smith. The role is new to Fexa. “When we looked at our recent growth, the size and pace of our business, and our incredible ambition to lead this industry in the AI era, adding a world-class CTPO was an obvious decision,” says Smith. “Josh was distinctive from my first call. He thinks about problems from …
Atlanta — RELEX Solutions, a unified, AI-native platform for retail and supply chain planning, is partnering with Dollar General Corporation, a mass merchandising discount retailer, to implement forecasting, replenishment and allocation capabilities across its North American operations. Dollar General operates more than 21,000 stores and 34 distribution centers, managing approximately 18,000 SKUs, and continues to expand its store footprint each year. To coordinate planning across this growing network, the company selected RELEX for a single system that handles forecasting, replenishment and allocation. The AI-driven platform will manage store replenishment, ordering …
Phoenix — Vestar, one of the leading privately held shopping center owners and operators in the western United States, has named Bill Williams as vice president of technology and systems. Williams joined the company in June 2026 and serves as Vestar’s technology leader, reimagining the firm’s approach to IT and operations. In this new role, Williams is based in Vestar’s Phoenix headquarters and leads the execution of Vestar’s technology strategy. He will develop systems, strengthen security and advance technology-enabled operations to enhance performance across the organization. In his role, Williams …
EVgo, Regency Expand Partnership to Bring Fast-Charging to More Retail Centers Across the U.S.
Los Angeles — EVgo Inc., one of the nation’s largest providers of public fast-charging infrastructure for electric vehicles (EVs), and Regency Centers Corporation are expanding their partnership to bring fast charging to shopping centers, with plans to add more than 400 charging stalls at Regency locations across the U.S. Once complete, these new EVgo stalls are expected to help increase Regency’s EV infrastructure footprint by more than 20%. EVgo installed its first charger at a Regency center in 2020 and today operates over 150 stalls at Regency locations. Located in …
Los Angeles — Cartwheel, an AI-powered delivery platform for restaurants, has teamed up with Hungry Howie’s Pizza to modernize delivery operations. The top 10 U.S. pizza chain is adopting Cartwheel’s Hybrid Delivery technology, following a successful pilot, that will implement a phased rollout across its nearly 500-location system, with all locations targeted to be live by second quarter 2027. Cartwheel’s Hybrid Delivery gives franchisees a single view of in-house and third-party delivery, with fulfillment powered by DoorDash Drive. Hybrid Delivery prioritizes in-house fleets based on configurable factors such as proximity …
Boston — Toast has released its 2026 Voice of the Restaurant Industry Survey. Each year, Toast polls hundreds of restaurant operators to get a pulse check on the industry. How are restaurants faring in 2026? What are the biggest pain points? Where do they see opportunity, and how has that changed since last year? What was clear from its 2026 survey — which took place from April 3, 2026, to April 20, 2026 — of 676 restaurant operators and decision-makers is that restaurants are durable, and they’re doubling down on …
Los Angeles — Coco Robotics, a leader in autonomous delivery, has collaborated with Little Caesars, the third-largest pizza chain in the world, to bring autonomous robot deliveries to locations throughout Los Angeles, Chicago and Miami, with Little Caesars deliveries coming soon to Coco’s recently expanded operations in downtown San Jose, Calif. Coco’s robots are currently serving participating Little Caesars locations, marking the beginning of a broader rollout to bring autonomous delivery to more Little Caesars guests. Orders placed through participating Little Caesars locations on DoorDash and Uber Eats may be …
Costa Mesa, Calif., and Coral Gables, Fla. — California Pizza Kitchen (CPK) has teamed up with T-ROC Global, a leading provider of technology-enabled retail solutions, to dramatically expand access to CPK through a new generation of automated retail experiences. Through the partnership, T-ROC will implement and operate up to 1,000 CPK automated retail machines nationwide over the next 3 years, bringing the brand to high-traffic locations where a traditional restaurant may be impractical, but consumers are often underserved with elevated food options. From airports and universities to hospitals, hotels, office …