software/technology

Hungry Howie’s Pizza Selects Toast for 500-Location Footprint

by Katie Lee May 13, 2026

Boston — Toast, the global technology platform built for restaurants and retail businesses, is bringing its enterprise technology suite to Hungry Howie’s where it will be implemented across the pizza brand’s entire footprint of approximately 500 restaurant locations. Toast’s platform supports high-volume operations while Toast’s Partner Ecosystem — with integration partners like Cartwheel, Stream and others — allow pizza operators to build the ultimate, customized tech stack to keep their pies moving, staff and guests happy and business running smoothly. Hungry Howie’s selected Toast to modernize its technology, attract new …

May 13, 2026

News people retailers software/technology

Ahold Delhaize USA Names New SVP to Lead Data and AI

by Katie Lee May 12, 2026

Salisbury, N.C. — Grocery retail group Ahold Delhaize USA has named Vipin Gopal, Ph.D., as senior vice president. In the role, he will serve as the chief data and artificial intelligence (AI) officer for the U.S. businesses. Reporting to the chief information officer, Ann Dozier, he will lead data, analytics and artificial intelligence strategy and advance Ahold Delhaize USA’s efforts to further embed data-driven decision-making and AI capabilities into its business. He will play a critical role in transforming enterprise data foundations, accelerating responsible AI adoption and enabling greater value …

May 12, 2026

News Product Spotlight retailers software/technology vendors

Toshiba Recognized as a Leader in POS Software for Grocery and Food Store Retail

by Katie Lee May 11, 2026

Research Triangle Park, N.C. — Toshiba Global Commerce Solutions has been named a leader in the IDC MarketScape: Worldwide Point-of-Sale (POS) Software in Grocery and Food Store Retail 2026 Vendor Assessment. This recognition comes as grocery retailers seek more open, intelligent platforms that can connect store data, support real-time decisions, reduce shrink and help operations adapt as conditions change. IDC MarketScape is the IT industry’s premier vendor assessment tool, providing in-depth quantitative and qualitative technology market assessment. This 2026 IDC MarketScape assesses the capabilities and strategies of enterprise POS software …

May 11, 2026

Industry Voices software/technology supply chain vendors

Multimillion-Dollar Mistake

by Katie Lee May 4, 2026

— By Brad Forester — Why the technology business case is not a strategy: For retailers and restaurant operators, the story is becoming uncomfortably familiar. A compelling demo. A polished ROI model. Confident assurances that a new facilities management, workforce scheduling or asset visibility platform will “pay for itself” within 12 to 18 months. The business case is approved; contracts are signed — and 3 years later, the organization is left with underutilized technology, frustrated store managers and the realization that the expected value never materialized. In many cases, the …

May 4, 2026

facilities management News Product Spotlight software/technology vendors

Prefix Secures $7.5 Million to Scale its FM Solution for Retail and Restaurant Operators

by Katie Lee April 27, 2026

New York City — Prefix, a facility management platform for multi-site restaurant and retail operators, has raised a $7.5 million seed round. The funding was co-led by Collide Capital and Slow Ventures, with participation from Connexa Capital, Kyle Archer of Elevated Inc, and existing investors I2BF, and Bienville Capital. Prefix will use the capital to continue development of its AI infrastructure, boost sales and marketing efforts, and drive scalability to service more than 10,000 locations across the United States. Multi-location retail and restaurant brands spend an estimated $500 billion annually …

April 27, 2026

News Product Spotlight restaurants retailers software/technology vendors

Casey’s Expands Partnership with SoundHound AI Across More Than 2,600 Stores

by Katie Lee April 23, 2026

Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has renewed and expanded its long-standing partnership with Casey’s, the third-largest convenience retailer in the United States. The expanded deal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Casey’s in handling more than 21 million guest interactions, successfully processing millions of food orders. Casey’s has deployed the technology across more than 2,600 locations, helping ensure guests can place orders quickly and easily. Casey’s is focused on delivering convenient, high-quality …

April 23, 2026

facilities management News retailers software/technology vendors

MINISO USA Partners with NEST to Streamline Facilities Management Across U.S. Stores

by Katie Lee April 21, 2026

Philadelphia — NEST, a national provider of integrated facilities management (IFM) solutions, has partnered with MINISO USA to serve as its facilities management partner for more than 300 MINISO stores across the United States. NEST will deliver a full-service IFM solution designed to streamline operations, reduce complexity and support store performance as the MINISO brand continues to expand in the U.S. NEST will manage a broad range of services, including HVAC, electrical, plumbing, lighting and general maintenance across MINISO stores. The partnership includes vendor management, service coordination, analytics and operational …

April 21, 2026

construction and design Cover Story facilities management franchise development From The Magazine kitchen equipment remodels restaurants software/technology

A Scalable Refresh

by Katie Lee April 17, 2026

— By Katie Lee — 2026 marks the full rollout of Gong cha 2.0, a comprehensive modernization of technology, operations and store design for the bubble tea leader. Gong cha is the world’s leading bubble tea brand with nearly 2,200 locations in 33 markets globally, including more than 240 stores in the U.S. across 23 states, Washington, D.C. and Puerto Rico. But it still has plenty of room to grow — both in number of locations and in brand recognition — in the United States. With a solid foundation undergirding …

April 17, 2026

News people Product Spotlight restaurants software/technology vendors

Presto Co-Founder Returns as CEO

by Katie Lee April 15, 2026

San Mateo, Calif. — Presto Phoenix, Inc., a leader in enterprise-grade Voice AI for quick-service restaurants (QSRs), has welcomed back Presto’s co-founder, Krishna Gupta, as chief executive officer. Gupta, a co-founder and longtime strategic leader at Presto, stepped back into the CEO role as the company accelerates deployment of its drive-thru Voice AI platform across major national restaurant brands. Presto will be showcasing this expertise at its Restaurant Leadership Conference (RLC) panel, “Deploying Voice AI at America’s Iconic Brands,” on April 20 in Phoenix. “Presto is entering its defining chapter, …

April 15, 2026

facilities management News Product Spotlight restaurants software/technology vendors

Toast Launches Unified Drive-Thru Solution to Modernize Enterprise QSR Operations

by Katie Lee April 14, 2026

Boston — Toast, a digital technology platform built for hospitality, has launched Toast Drive-Thru, an enterprise-grade solution designed to help modern quick-service restaurants (QSR) increase throughput and order accuracy at scale while optimizing labor efficiency through a single, unified platform. There are just over 140,000 total drive-thru locations across the entire U.S. restaurant industry, according to 2026 data from Technomic Ignite. These operators must deliver fast, error-free guest service while facing increased pressure on labor efficiency. The growth of AI voice ordering solutions in drive-thru has left many brands struggling …

April 14, 2026

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