software/technology

Papa Johns Selects Deliverect to Modernize Delivery Operations Across U.S. Restaurants

by Katie Lee March 24, 2026

New York City — Papa Johns has entered into a strategic partnership with Deliverect to deploy its Smart Dispatch & Delivery Management platform across all Papa Johns restaurants in the U.S. by the end of 2027. The partnership is part of Papa Johns’ multi-year initiative to modernize its fulfillment technology stack. The platform enables the brand to execute all orders, whether fulfilled by in-house delivery drivers or third-party service partners, through a single, intelligent system that connects every ordering channel, point-of-sale and delivery workflow into a unified operational delivery orchestration …

March 24, 2026

News people Product Spotlight restaurants software/technology vendors

Fourth Appoints Veteran Product Leader as CEO

by Katie Lee March 20, 2026

Austin, Texas — Fourth, a leading provider of workforce and inventory management solutions for the hospitality industry, has named Scott Collison as chief executive officer. A proven builder of enterprise software platforms with more than two decades of experience scaling technology companies, Collison will lead Fourth into its next phase of AI-led product innovation for restaurant operators. Most recently, he served as CEO of Personify, where he led the company through a period of strong recurring revenue growth and operational improvement, culminating in its successful sale to Momentive in late …

March 20, 2026

construction and design News remodels retailers software/technology

Target Plans to Open 30 New Stores in 2026 and Refresh Existing Stores

by Katie Lee March 4, 2026

Minneapolis — Target Corporation has unveiled its multi-year strategy under CEO Michael Fiddelke to accelerate its return to growth. The strategy includes plans to open more than 30 new stores, refresh the store experience across the chain, and invest in store payroll and training to elevate the guest experience. “This new chapter of growth at Target is defined by clear choices and rooted in a deeper understanding of our unique lane in retail, the guests we serve and the areas where we’re distinctly positioned to win,” says Fiddelke. “This work …

March 4, 2026

facilities management News restaurants software/technology vendors

Loman AI and SpotOn Team Up to Bring Voice AI to SpotOn POS Restaurants

by Katie Lee February 18, 2026

Austin, Texas — Loman AI, an industry-leading Voice AI phone answering platform for restaurants, has formed a new partnership with SpotOn, a leading restaurant technology company, that enables restaurants using SpotOn POS to deploy AI-powered phone automation across their operations. This integration transforms the phone from a chronic operational bottleneck into a scalable, always-on revenue channel for SpotOn users. Through this partnership, restaurants using SpotOn can now leverage Loman’s AI voice agent to automate inbound phone calls 24/7/365. Loman answers calls instantly, takes orders, books reservations, handles payment securely, answers …

February 18, 2026

franchise development News people restaurants software/technology

Freddy’s Frozen Custard & Steakburgers Names its First Chief Information Officer

by Katie Lee February 13, 2026

Wichita, Kan. — Freddy’s Frozen Custard & Steakburgers has appointed Todd Paladini as chief information officer (CIO), a newly created role and the first CIO position in the restaurant brand’s history. In this role, Paladini will lead the brand’s enterprise technology strategy and partner across the business to help accelerate scalable growth and enhance the guest and franchisee experience. Paladini brings more than two decades of international IT leadership experience, with a track record of building and modernizing technology capabilities for multi-unit, guest-focused brands. Over the course of his career, …

February 13, 2026

construction and design franchise development News restaurants software/technology

Starbucks to Open 400 Net-New U.S. Stores as Part of Overall Transformation Plan

by Katie Lee February 3, 2026

Seattle — At its recent 2026 Investor Day, Starbucks Coffee Company highlighted progress in its “Back to Starbucks” transformation plan, showcasing new coffeehouse and menu innovation, and detailing a financial framework for delivering long term, sustainable growth. By fiscal 2028, the company expects to open 2,000 net new stores across its portfolio, including approximately 400 net new U.S. company-operated stores. “Starbucks is back,” says Brian Niccol, chairman and chief executive officer. “We’re putting the customer at the center of everything we do and setting our partners up for success. We …

February 3, 2026

News Product Spotlight restaurants software/technology vendors

Five Guys Extends Partnership with SoundHound AI

by Katie Lee February 2, 2026

Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has expanded its relationship with Five Guys, one of the nation’s most iconic burger brands. The renewal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Five Guys in processing well over 1 million customer AI interactions to date. The fast-casual favorite and industry innovator already offers an AI-powered ordering experience across hundreds of locations and will be giving franchisees the option of offering them more through this agreement. Five …

February 2, 2026

construction and design facilities management franchise development kitchen equipment News remodels restaurants software/technology

Gong Cha 2.0: Bubble-Tea Leader Rolls Out New, Innovative, Efficient Store Model

by Katie Lee January 29, 2026

Boston — Gong cha, a leading worldwide bubble tea brand, has unveiled its global Gong cha 2.0 initiative: a comprehensive digital, operational and design refresh to optimize profitability, efficiency and scalability for franchisees — as well as improve the guest experience. This global rollout combines two key technologies — Super Wu beverage automation and self-order kiosks — with a modernized store design to streamline operations, reduce labor demands and improve throughput without compromising quality or hospitality. “Gong cha 2.0 is engineered for today’s operators,” says Geoff Henry, president of Gong …

January 29, 2026

facilities management franchise development kitchen equipment News restaurants software/technology vendors

PAR Technology to Strengthen Operations Across 3,200 Papa Johns Restaurants in the U.S.

by Katie Lee January 23, 2026

New Hartford, N.Y. — Papa Johns has selected PAR POS™ and PAR OPS™ from PAR Technology Corporation to anchor its next-generation U.S. in-restaurant technology stack. The strategic partnership is a major milestone in Papa Johns’ multi-year effort to build a faster, more intelligent and connected restaurant and digital ordering experience for guests, operators and franchisees. “At Papa Johns, one of our strategic priorities is investing in and optimizing our technology to deliver a better experience,” says Kevin Vasconi, chief digital and technology officer, Papa Johns. “A key element of that …

January 23, 2026

News Product Spotlight restaurants software/technology vendors

Olo Partners with Zipline to Bring Autonomous Drone Delivery to Restaurants

by Katie Lee January 15, 2026

New York City — Olo Inc., a leading restaurant technology provider, has formed a strategic partnership with Zipline, the world’s most experienced and advanced autonomous delivery service, to integrate drone delivery capabilities into the Olo platform. Expected to launch in early 2026, the integration will enable restaurant brands using Olo Rails to offer Zipline’s autonomous drone delivery as a fulfillment option, streamlining operations while expanding their reach to serve more guests faster, more conveniently and more efficiently. Olo Rails consolidates orders from third-party marketplaces directly into restaurants’ point-of-sale systems and …

January 15, 2026

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