REI Co-op Expands Leadership Team

Seattle — REI Co-op has made two additions to its senior leadership team. Sylvia Wilks joined REI on May 23 as the company’s first senior vice president, chief supply chain officer. Minnie Alexander will begin her role as vice president,

Ghirardelli Unveils Reimagined Flagship Chocolate Experience Store

San Francisco — On May 20, Ghirardelli Chocolate Company reopened its flagship Chocolate Experience Store, located in San Francisco’s Ghirardelli Square. The space is designed to elevate the customer experience and provides new and exciting ways to celebrate the true

Golden Corral Partners with SMG

Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG

Hash Kitchen Unveils Next-Generation Design by Harrison

Phoenix — Hash Kitchen has partnered with architecture and design firm Harrison to revamp the creative brunchery’s design in preparation for its launch in Gilbert and Peoria, Ariz. Harrison will support Hash Kitchen through concept development, branding, architecture, interior design,

Century 21 to Return to New York City in Spring 2023

New York City — Century 21 is making a New York City comeback, relaunching the beloved institution in spring 2023 at its flagship location downtown across from the World Trade Center. The iconic retailer and purveyor of off-price luxury fashion

Clean Juice Names New COO

Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has hired Tripp Setliff to chief operating officer (COO). In the role, he will oversee all store operational initiatives including development, supply

Crate & Barrel Launches CrateKitchen

Chicago — On May 17, Crate & Barrel opened a new culinary destination, CrateKitchen, to inspire cooking and entertaining for the modern kitchen and table. Located at the brand’s headquarters in Northbrook, Ill., CrateKitchen will open its doors to customers

GameStop Appoints New Chief Operating Officer

Grapevine, Texas — GameStop Corp. has appointed Nir Patel to the role of chief operating officer, effective May 31, 2022. Most recently, he was chief executive officer at Belk, a privately-owned national retailer with more than 300 stores across 16

GPS Hospitality Promotes Team Member to COO of Popeyes and Pizza Hut

Atlanta — GPS Hospitality, one the nation’s largest franchisees of BURGER KING®, Popeyes® Louisiana Kitchen and Pizza Hut®, has promoted Mike Kovac to chief operating officer for Popeyes and Pizza Hut. “Mike has been an instrumental part of GPS Hospitality’s

Vestar, DMB Development to Build Verrado Marketplace in Arizona

Buckeye, Ariz. — Vestar, in partnership with DMB Development, has unveiled plans for Verrado Marketplace, a commercial space near Verrado, an 8,800-acre master-planned community in Buckeye. Totaling more than 500,000 square feet of space, Verrado Marketplace will feature a grocery

Array Appoints New Chief Operating Officer

Toronto — Array Marketing, the market leader in end-to-end in-store merchandising solutions, has appointed Alex Bertoldo as chief operating officer. He most recently held the position of vice president of operations for SPX Corporation, a $1 billion global supplier of

KFC Opens Latest Next-Gen Restaurant: The Crystal Bucket

Louisville, Ky. — As KFC continues to focus on building and remodeling restaurants with the customer experience front and center, the company has opened its latest next-generation restaurant concept dubbed ‘The Crystal Bucket.’ The new 40-seat, 2,542-square-foot restaurant is located

Crate & Barrel Holdings Promotes 3 Executives

Chicago — Crate & Barrel Holdings, Inc. (CBH) has promoted three executives. Alicia Waters, who previously served as chief marketing officer, has been named executive vice president for Crate & Barrel and Crate & Kids. Sebastian Brauer, who previously served

Guthrie’s Names COO and Director of Operations

Auburn, Ala. — Guthrie’s, the chicken-finger only restaurant pioneer, has promoted Matthew Myers to chief operating officer while adding Mike Adams as the brand’s new director of operations. Myers has spent nearly a decade with Guthrie’s. Under his leadership, Guthrie’s

JCPenney Names Chief Marketing Officer

Lewisville, Texas — JCPenney has appointed John Aylward as chief marketing officer (CMO), effective June 6, 2022. Aylward will help advance the company’s omnichannel strategy to deliver a modern, seamless experience across stores and digital. He will lead the marketing

Clean Juice Marks 200-Store Milestone

Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has signed the brand’s 200th unit in less than 7 years of franchising. The brand’s 200th store was awarded to the Shango

Redberry Restaurants Names Vice President of Operations

Toronto — Redberry Restaurants has appointed Scott Lewis as the vice president, operations – Redberry Burger King. Redberry’s unprecedented growth called for the creation of this new role to shepherd planning and operations for the 22 new Redberry-owned Burger King

Food Lion Receives Energy Star Partner of the Year Award

Salisbury, N.C. — For more than two decades, Food Lion has been committed to sustainability, and these efforts continue to earn the omnichannel retailer national recognition. For the 21st consecutive year, Food Lion has earned the ENERGY STAR Partner of

The Dolly Llama Plans 25 New Locations Across 5 States

Los Angeles — The Dolly Llama, L.A.’s waffle and artisanal ice cream destination, has signed several multi-unit franchise deals totaling 25 locations planned for California, Nevada, Pennsylvania, Florida and Texas. The brand, which first began franchising in 2020 to expand

Target Updates Leadership Team

Minneapolis — Target Corporation has made a number of updates to its leadership team, including the creation of a brand new role for Target: executive vice president and chief guest experience officer. “Guided by our purpose of helping all families

Canada-based OEB Breakfast Co. Makes California Debut

Newport Beach, Calif. — OEB Breakfast Co., a popular North American breakfast concept, is opening its very first California restaurant. Located in Newport Beach at Westcliff Plaza, the newest restaurant joins 13 existing locations — one in Arizona and 12