North Hampton, N.H. — Mill 77 Holdings LLC is expanding its Mill 77 Exchange brand, enlarging its New England footprint with a new flagship store in North Hampton, N.H. This new location, a former Staples building, spans 20,000 square feet
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Athens, Ga. — Zaxby’s, the premium quick-service restaurant brand founded in Athens, Ga., has hired industry franchising veteran Mike Mettler as its new chief development officer, while Mike Nettles, interim chief digital & technology officer, has been elevated to the
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Seattle — REI Co-op has made two additions to its senior leadership team. Sylvia Wilks joined REI on May 23 as the company’s first senior vice president, chief supply chain officer. Minnie Alexander will begin her role as vice president,
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Corte Madera, Calif. — RH has opened RH San Francisco, The Gallery at the Historic Bethlehem Steel Building, the crown jewel of Pier 70 and gateway to what was once one of the country’s most storied shipyards. RH San Francisco
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San Francisco — On May 20, Ghirardelli Chocolate Company reopened its flagship Chocolate Experience Store, located in San Francisco’s Ghirardelli Square. The space is designed to elevate the customer experience and provides new and exciting ways to celebrate the true
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Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG
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Phoenix — Hash Kitchen has partnered with architecture and design firm Harrison to revamp the creative brunchery’s design in preparation for its launch in Gilbert and Peoria, Ariz. Harrison will support Hash Kitchen through concept development, branding, architecture, interior design,
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New York City — Century 21 is making a New York City comeback, relaunching the beloved institution in spring 2023 at its flagship location downtown across from the World Trade Center. The iconic retailer and purveyor of off-price luxury fashion
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Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has hired Tripp Setliff to chief operating officer (COO). In the role, he will oversee all store operational initiatives including development, supply
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Chicago — On May 17, Crate & Barrel opened a new culinary destination, CrateKitchen, to inspire cooking and entertaining for the modern kitchen and table. Located at the brand’s headquarters in Northbrook, Ill., CrateKitchen will open its doors to customers
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Norwood, Mass. — Uno Pizzeria and Grill, the inventor of deep dish pizza in Chicago in 1943, has introduced a virtual brand called Detroit Pizza Works, which features Detroit-style pizza. Detroit-style pizza has grown in popularity over the last few
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Grapevine, Texas — GameStop Corp. has appointed Nir Patel to the role of chief operating officer, effective May 31, 2022. Most recently, he was chief executive officer at Belk, a privately-owned national retailer with more than 300 stores across 16
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Atlanta — GPS Hospitality, one the nation’s largest franchisees of BURGER KING®, Popeyes® Louisiana Kitchen and Pizza Hut®, has promoted Mike Kovac to chief operating officer for Popeyes and Pizza Hut. “Mike has been an instrumental part of GPS Hospitality’s
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Buckeye, Ariz. — Vestar, in partnership with DMB Development, has unveiled plans for Verrado Marketplace, a commercial space near Verrado, an 8,800-acre master-planned community in Buckeye. Totaling more than 500,000 square feet of space, Verrado Marketplace will feature a grocery
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Toronto — Array Marketing, the market leader in end-to-end in-store merchandising solutions, has appointed Alex Bertoldo as chief operating officer. He most recently held the position of vice president of operations for SPX Corporation, a $1 billion global supplier of
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Louisville, Ky. — As KFC continues to focus on building and remodeling restaurants with the customer experience front and center, the company has opened its latest next-generation restaurant concept dubbed ‘The Crystal Bucket.’ The new 40-seat, 2,542-square-foot restaurant is located
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Chicago — Crate & Barrel Holdings, Inc. (CBH) has promoted three executives. Alicia Waters, who previously served as chief marketing officer, has been named executive vice president for Crate & Barrel and Crate & Kids. Sebastian Brauer, who previously served
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Auburn, Ala. — Guthrie’s, the chicken-finger only restaurant pioneer, has promoted Matthew Myers to chief operating officer while adding Mike Adams as the brand’s new director of operations. Myers has spent nearly a decade with Guthrie’s. Under his leadership, Guthrie’s
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Lewisville, Texas — JCPenney has appointed John Aylward as chief marketing officer (CMO), effective June 6, 2022. Aylward will help advance the company’s omnichannel strategy to deliver a modern, seamless experience across stores and digital. He will lead the marketing
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Seattle — Starbucks Corporation will make additional investments in its employees and stores for prioritized areas such as increased pay, more training and modernized collaboration, store innovation, etc. — bringing the total investments to nearly $1 billion in this fiscal
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Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has signed the brand’s 200th unit in less than 7 years of franchising. The brand’s 200th store was awarded to the Shango
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Atlanta — For the 11th time, The Home Depot® has been recognized by the U.S. Environmental Protection Agency and the U.S. Department of Energy for its partnership with ENERGY STAR. Each year, the ENERGY STAR program honors a group of
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Toronto — Redberry Restaurants has appointed Scott Lewis as the vice president, operations – Redberry Burger King. Redberry’s unprecedented growth called for the creation of this new role to shepherd planning and operations for the 22 new Redberry-owned Burger King
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Salisbury, N.C. — For more than two decades, Food Lion has been committed to sustainability, and these efforts continue to earn the omnichannel retailer national recognition. For the 21st consecutive year, Food Lion has earned the ENERGY STAR Partner of
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Los Angeles — The Dolly Llama, L.A.’s waffle and artisanal ice cream destination, has signed several multi-unit franchise deals totaling 25 locations planned for California, Nevada, Pennsylvania, Florida and Texas. The brand, which first began franchising in 2020 to expand
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Minneapolis — Target Corporation has made a number of updates to its leadership team, including the creation of a brand new role for Target: executive vice president and chief guest experience officer. “Guided by our purpose of helping all families
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Newport Beach, Calif. — OEB Breakfast Co., a popular North American breakfast concept, is opening its very first California restaurant. Located in Newport Beach at Westcliff Plaza, the newest restaurant joins 13 existing locations — one in Arizona and 12
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