— By Mandy Nowels — Pivoting an experience-based brand online during quarantines and lockdowns: how The Spice & Tea Exchange quickly shifted focus from experiential to e-commerce. By April of 2020, 97% of our spice and tea specialty
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— By Katie Lee — How Slim Chickens is not only surviving — but thriving — during COVID-19. During the onset of the coronavirus pandemic, Slim Chickens was able to turn on a dime: transforming its parking lots into
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— Interview with Christina Cornell — The Home Depot, which remains open during COVID-19, prioritizes the safety of its employees and customers, while still getting the job done. The Home Depot is the world’s largest home improvement specialty retailer,
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— By Katie Lee — Tropical Smoothie Cafe has opened more than 100 restaurants each year for the past 3 years — and continues to grow on pace to reach 1,000 locations by 2021. When Retail & Restaurant
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— By Alex Tostado — Yankee Candle debuts its new store concept, “World Home Fragrance,” to create a personalized fragrance experience. In summer 2019, The Yankee Candle Co. Inc. and FRCH Nelson sat down to discuss how to
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— By Katie Lee — With an 18,000-square-foot physical store now open in Manhattan, PUMA has created an exciting new retail experience fusing sports, fashion and technology. In August 2019, PUMA burst on the U.S. retail scene in a
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— By Katie Lee — At Mamoun’s Falafel, it’s one big, happy (growing) family — with over 40 new franchises soon to join the fold. As one of the oldest falafel restaurants in New York City, Mamoun’s Falafel
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— Interview by Katie Lee — At Blink Fitness, it’s not just another gym — it’s a better approach to customers, to franchisees and to facility operations overall. As Thomas Flaherty of Blink Fitness likes to say: “There’s always
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— By Katie Lee — Pasadena, California-based Dog Haus is entering new markets through franchising and partnerships with Kitchen United and Live Nation. Dog Haus is an emerging new restaurant concept that, frankly, isn’t that new. But it is
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— Interview by Katie Lee — How The Container Store’s new prototype design enhances the customer experience. When The Container Store unveils a new store prototype, you can bet it is innovative, organized, high-tech, and a completely refreshing customer experience.
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— By Katie Lee — Coming off its second highest expansion year to date, Freddy’s Frozen Custard & Steakburgers now eyes non-traditional venues such as colleges, stadiums and, eventually, airports. When fast-casual brand Freddy’s Frozen Custard & Steakburgers
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For its guests and its team members, Del Taco is in the early stages of delivering a new look and brand refresh. — By Katie Lee — When Southern California-based Del Taco recently launched a brand refresh that puts a
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Dallas-based MUTTS Canine Cantina brings a unique concept to unique real estate spaces. — By Katie Lee — Imagine the coolest dog park and the coolest dog-friendly restaurant — together in one place. Like a beer garden with your dog.
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FAO Schwarz, which has stood for experience for over 150 years, returns to New York with a new flagship store.
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New Pig stays in the leak-and-spill lane so it can hyper-focus solutions and mitigate an increasingly litigious culture. By Lynn Peisner Leaks and spills create dangerous conditions. Dangerous conditions can cause injuries. Injuries can lead to litigation and bad press.
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With a rise in remodels and new Southern markets under development, North Carolina-based Biscuitville bets on new business with a fresh new look.
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Retailers, restaurants and other businesses partner with BrandPoint Services for a full spectrum of remodeling and maintenance capabilities. By Lynn Peisner When retailers, restaurants — and a growing palette of other businesses, such as banks, grocery stores or healthcare —
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How global beauty brand L’OCCITANE en Provence harnesses the power of nature for the power of good.
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Appreciating Ad Art’s colorful history, smart innovation and brilliance of business for more than 80 years. By Katie Lee Ad Art is a national sign company doing business in all 50 states, with seven branch offices in California, Nevada and
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With no two locations alike, Potbelly Sandwich Shop immerses itself in the local neighborhoods.
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One of MIFAB’s signature products helps restaurants and retailers keep wastewater clean. By Lynn Peisner Commercial plumbing manufacturer MIFAB is known for developing products based on customers’ concerns and requests. Solution-based products for building and facility owners are leading rapid
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How Walmart’s ‘Project Gigaton’ is saving emissions — and saving along the company’s bottom line.
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All American Facility Maintenance Inc. (AAFM) prides itself on solving any problem its customer may have. By Katie Lee No problems, only solutions: that’s the customer-focused foundation of All American Facility Maintenance Inc. (AAFM). The Fort Lauderdale, Florida-based full-service facilities
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As Pizza Inn enters its 60th year in business, adaptation is how the classic pizza chain not only survives but thrives.
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Custom-made concrete is leading Linron Commercial Flooring into the future, while signature service keeps the company connected to its roots.
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CLM Midwest uses its self-performing model and partner approach to elevate retail and restaurant facilities and relationships.
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Following a redesign and rebranding, Pearle Vision is reinvigorating its concentration on patient care.
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