Golden Corral Partners with SMG

Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG

Smart Solution

— By Meg Mason — How Lowe’s has reduced water use and its carbon footprint with smart irrigation.   Lowe’s is focused on reducing its environmental impact while also increasing the efficiency of its operations. To address these goals, Lowe’s

Hash Kitchen Unveils Next-Generation Design by Harrison

Phoenix — Hash Kitchen has partnered with architecture and design firm Harrison to revamp the creative brunchery’s design in preparation for its launch in Gilbert and Peoria, Ariz. Harrison will support Hash Kitchen through concept development, branding, architecture, interior design,

Clean Juice Names New COO

Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has hired Tripp Setliff to chief operating officer (COO). In the role, he will oversee all store operational initiatives including development, supply

GPS Hospitality Promotes Team Member to COO of Popeyes and Pizza Hut

Atlanta — GPS Hospitality, one the nation’s largest franchisees of BURGER KING®, Popeyes® Louisiana Kitchen and Pizza Hut®, has promoted Mike Kovac to chief operating officer for Popeyes and Pizza Hut. “Mike has been an instrumental part of GPS Hospitality’s

Vestar, DMB Development to Build Verrado Marketplace in Arizona

Buckeye, Ariz. — Vestar, in partnership with DMB Development, has unveiled plans for Verrado Marketplace, a commercial space near Verrado, an 8,800-acre master-planned community in Buckeye. Totaling more than 500,000 square feet of space, Verrado Marketplace will feature a grocery

KFC Opens Latest Next-Gen Restaurant: The Crystal Bucket

Louisville, Ky. — As KFC continues to focus on building and remodeling restaurants with the customer experience front and center, the company has opened its latest next-generation restaurant concept dubbed ‘The Crystal Bucket.’ The new 40-seat, 2,542-square-foot restaurant is located

Guthrie’s Names COO and Director of Operations

Auburn, Ala. — Guthrie’s, the chicken-finger only restaurant pioneer, has promoted Matthew Myers to chief operating officer while adding Mike Adams as the brand’s new director of operations. Myers has spent nearly a decade with Guthrie’s. Under his leadership, Guthrie’s

Clean Juice Marks 200-Store Milestone

Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has signed the brand’s 200th unit in less than 7 years of franchising. The brand’s 200th store was awarded to the Shango

Redberry Restaurants Names Vice President of Operations

Toronto — Redberry Restaurants has appointed Scott Lewis as the vice president, operations – Redberry Burger King. Redberry’s unprecedented growth called for the creation of this new role to shepherd planning and operations for the 22 new Redberry-owned Burger King

The Dolly Llama Plans 25 New Locations Across 5 States

Los Angeles — The Dolly Llama, L.A.’s waffle and artisanal ice cream destination, has signed several multi-unit franchise deals totaling 25 locations planned for California, Nevada, Pennsylvania, Florida and Texas. The brand, which first began franchising in 2020 to expand

Canada-based OEB Breakfast Co. Makes California Debut

Newport Beach, Calif. — OEB Breakfast Co., a popular North American breakfast concept, is opening its very first California restaurant. Located in Newport Beach at Westcliff Plaza, the newest restaurant joins 13 existing locations — one in Arizona and 12

Papa John’s Announces Executive Appointments and Retirement

Atlanta — Jack Swaysland, chief operating officer of the international division of Papa John’s International, Inc., intends to retire. Amanda Clark was promoted to chief international and development officer and will now oversee international strategy in addition to her global

Bojangles Adds 46 Units in Q1 to Development Pipeline

Charlotte, N.C. — Bojangles, one of the nation’s leading franchises famous for its chicken, biscuits and tea, has achieved significant growth in the first quarter of 2022, signing agreements to add 46 new units to its growing pipeline. The development

At Your Service

— Interview with Jeff Crivello — Famous Dave’s expands its first line-service model and even adds a drive-thru as it grows through ghost kitchens, virtual brands, dual concepts, and strategic acquisitions of complementary brands.   Nearly 30 years after the

Bojangles Names New COO

Charlotte, N.C. — Bojangles has named senior restaurant executive David Whitaker as its new chief operating officer. He will join Bojangles on May 2, succeeding Brian Unger, who is retiring after 3 years at Bojangles and a career in the

Inflation’s Impact

— By Aliyah Kaye Crawley —   How is inflation affecting the restaurant industry?     Inflation impacts everyday decisions in restaurants: how they price their food, what type of service they provide, which menu items they can afford to

Sunny Street Café Unveils Enhanced Restaurant Design

Columbus, Ohio — Sunny Street Café, the Columbus-based breakfast and lunch restaurant chain, reported double-digit growth in 2021 — despite the pandemic — and is debuting an energetic new design that provides an even brighter spot for guests to dine,

Church’s Chicken Names New VP of U.S. Franchise Development

Atlanta — Church’s Chicken™, one of the largest quick-service chicken restaurant chains in the world, has hired a franchise industry veteran, Frank Costello, for the position of vice president of U.S. franchise development. Costello joins the brand with years of