New Hartford, N.Y. — Yumpingo®, a leader in customer experience services for restaurants, has forged a partnership with ParTech, Inc. and PAR’s leading loyalty solution, PAR Punchh®. Together, they aim to transform customer experiences, enhance loyalty and drive growth through innovative platform integration.
By combining Punchh’s loyalty solutions with Yumpingo’s customer experience management, restaurant brands gain powerful tools to engage guests and deliver exceptional service.
“By merging our loyalty solutions with Yumpingo’s real-time guest feedback, we empower brands to deliver deeply personalized and impactful experiences that not only enhance customer satisfaction but also drive loyalty and sustainable growth,” says Savneet Singh, CEO of PAR Technology.
Yumpingo’s platform captures live guest feedback across every dish, shift and location. Through quick surveys and a comprehensive dashboard designed specifically for the hospitality sector, brands gain granular, critical insights into the performance of every menu item, location, channel and shift.
“We’re excited about the transformative impact of this unique two-way integration for brands,” says George Wetz, CEO and co-founder of Yumpingo. “By fueling Punchh programs with real-time guest sentiment data, we help restaurants win share of wallet from their competitors and convert more guests into loyal fans.”
The Punchh customers can now leverage customer experience insights to deliver substantial value:
• Higher Customer Retention: Identify and resolve operational issues at the location, shift and menu item levels to enhance guest retention. Increased satisfaction leads to more guests joining loyalty programs, boosting sales.
• Improved Margin Profile: Intelligently price or portion key menu items and adapt labor/service models, reducing costs and increasing profitability without causing customer churn.
• Product Differentiation and Competitive Advantage: Use advanced guest profiling and segmentation to deliver personalized, effective marketing communications, setting brands apart from competitors.
• Enhanced Loyalty Behavior: Drive new guests into the loyalty program after survey completion and encourage repeat visits, increasing lifetime value.
Additionally, this integration helps restaurant brands boost online ratings by encouraging guests to leave reviews and recover unhappy guests with vouchers. Brands can deliver personalized marketing by sending targeted emails based on menu items ordered and create a super-advocates mailing list by engaging highly satisfied guests. The rich feedback data collected can be used to create targeted offers and campaigns through Punchh.
Headquartered in Austin, Texas, and London, Yumpingo is a next-generation customer experience management platform that empowers hospitality teams to make high-impact decisions with unique clarity, confidence and speed. For more information, visit www.yumpingo.com.
PAR Punchh®, part of PAR Technology Corporation, provides advanced loyalty and customer engagement solutions for top restaurant brands. With seamless integration capabilities and compatibility with over 45 different POS systems, PAR ensures data-driven insights and tailored promotions. For more information, visit www.partech.com.
SOURCE: PAR Technology