Redwood City, Calif. — Presto, a leader in the restaurant hospitality technology industry, has been selected by Checkers Drive-In Restaurants, Inc., the operator of Checkers & Rally’s drive-thrus, as the exclusive provider of automated voice ordering for all its corporate-owned drive-thru restaurants. The announcement marks the largest and first of its kind rollout of an A.I.-based voice assistant solution in the hospitality industry.
Designed to help restaurants maximize labor efficiency, Presto’s next generation solutions help improve order accuracy, increase upsells and provide a superior guest experience. The Presto systems are scheduled to be deployed across all corporate-owned Checkers & Rally’s restaurants in the United States in 2022.
According to a Franchise Times article, over 80% of quick-service restaurant sales are being generated from the drive-thru — a clear indication that there is a growing opportunity for a frictionless drive-thru model such as Checkers & Rally’s. A faster, more efficient drive-thru can offer significant competitive advantages and reduce lines that may discourage customers from ordering.
In 2021, Checkers & Rally’s conducted a detailed pilot program of Presto’s automated voice ordering technology at multiple locations over a 4-month period. During this time, Presto’s solution delivered a high level of automation and accuracy with over 98% of drive-thru orders completed with minimal intervention from restaurant employees. The Presto solution also performed well with unique or infrequently ordered menu items and easily managed various guest accents.
“Checkers & Rally’s is the pioneer of the double drive-thru restaurant model, so our decision to again lead the industry with the largest rollout of an A.I.-based voice assistant solution should be no surprise,” says Frances Allen, president and chief executive officer at Checkers & Rally’s. “We are excited about this new era in partnership with Presto. As a company, we embrace technology that will help our team members maximize time and efficiency while making their jobs easier and more enjoyable, creating a better experience for them as well as our guests.”
This new partnership is expected to enable Checkers & Rally’s to streamline the guest experience while increasing the guest-to-staff ratio in the drive-thru. By deploying Presto, Checkers & Rally’s believes that they can free up staff for more people-dependent areas of their business and enhance guest interaction overall.
“We’re excited to be selected by Checkers & Rally’s as their exclusive drive-thru automated speech recognition partner for all their corporate-owned locations,” says Rajat Suri, founder and CEO of Presto. “Checkers & Rally’s desire to take the industry forward through disruptive innovation is inspiring, and Presto is fully committed to supporting this bold vision.”
On November 10, 2021, Presto announced the execution of a definitive merger agreement with Ventoux CCM Acquisition Corp., a publicly-traded special purpose acquisition company, that will result in Presto becoming a publicly listed company. Upon closing, the combined company will be renamed Presto Technologies, Inc. and expects to trade on Nasdaq.
Additionally, Presto has other voice products that can be deployed in a variety of restaurant settings including line busters, kiosks, pay-at-table systems and server handhelds to streamline the guest experience while increasing the guest-to-staff ratio. Founded at M.I.T. in 2008, Presto is headquartered in Silicon Valley, Calif., with customers including many of the top 20 restaurant chains in the U.S. For more information, visit www.presto.com/voice.
Based in Tampa, Fla., Checkers Drive-In Restaurants, Inc., an iconic and innovative drive-thru restaurant chain that operates and franchises both Checkers® and Rally’s® restaurants. The company has 836 restaurants with flexible building formats.
SOURCE: Presto