Portland, Ore. — Killer Burger, a fast-growing better burger concept, has implemented technology to increase its operational efficiency and customer satisfaction. The company has launched a test with Toast on self-serving kiosks that allows guests to browse the menu, customize their orders and pay at their own pace — reducing wait times and improving the overall guest experience. Killer Burgers has also launched Toast’s Kitchen Display System to streamline back-of-house operations.
Since implementing Toast’s Kitchen Display Systems (KDS), and launching its single-ticket flow operating system, Killer Burger has cut its completion time down significantly, with a reduction of up to 78% in wait times, with 90% of all orders completed in under 10 minutes. The KDS has replaced traditional paper order tickets with digital screens, facilitating real-time order management and seamless communication between front-of-house and kitchen staff.
“Over the last couple of years, we’ve really prioritized process solutions as well as leveraging technology to revolutionize our kitchen workflow,” says Zack Glesmann, senior director of operations & ops excellence at Killer Burger. “We’re seeing increased efficiency, reduced errors and happier staff, making it an overall win for both our team and our guests. It was important to us to not only optimize our operations as we continue to scale, but also to ensure that we maintained our high-quality food offerings, and a part of that was to quicken our completion time and have more communication between the front -and -back-of-house. We are proud of the results we’ve generated through these efforts.”
Killer Burger is pursuing an aggressive growth strategy focused on expanding its franchising efforts throughout the Pacific Northwest and beyond. Killer Burger is entering new markets like Texas. For more information, visit https://killerburger.com/franchising/.
Founded in 2010 in Portland, Ore., Killer Burger has 23 company-owned and franchised locations in the Pacific Northwest.
SOURCE: Killer Burger