Hartland, Wis. — Batteries Plus, the nation’s largest and fastest-growing battery, light bulb, key fob and phone repair franchise, is evolving its customer experience across multiple touchpoints. The rebranding — called “Project VOLT” — was a result of comprehensive merchandising testing which brought to light the opportunity to update and transform stores. The enhancements revolutionize the concept’s online and in-store customer experience and more accurately represent consumers’ preferences when it comes to a retail shopping experience.
Now, when customers walk through the doors, a modernized, refreshed look will help them understand and more clearly see the products and services that Batteries Plus has to offer. Increased shop-ability is made possible by clearer signage, digital displays and an area dedicated to servicing the needs of business customers. In addition to a more consumer-friendly atmosphere that more accurately communicates its position as a specialty retailer of more than just batteries, the company also unveiled new branding that includes a simplified name change to Batteries Plus — remaining true to where the brand started while bringing to life its aspirations to continue to dive into new categories to expand and grow. Updated exterior signage will be present at all new Batteries Plus locations and some select existing locations. Over the next few years, Batteries Plus locations will adopt the new signage. About 600 stores, or nearly 90% of all Batteries Plus locations have gone through the Project Volt refresh. And, all new store openings will have the updated look and feel.
Stores that implemented the rebranding are outperforming non-rebranded stores by on average 4%, especially in core categories. Batteries Plus’s core products such as batteries, lighting and smart home solutions are available at stores across the country. The brand has also carved out a unique niche in the industry with its ‘plus’ services — including cell phone repair and key fob replacement — capitalizing on both its knowledge and service offerings.
Features of the new or remodeled stores include: a company rebranding; implementation of high-tech digital displays from Samsung and updated signage with visual infographics; and the installation of contemporary, customer-friendly counters and fixtures. The new store layout creates a logistical flow paired with an economical footprint. Batteries Plus is also offering franchisees the option to go above and beyond with their stores by adding relaxing customer-seating areas, renewed vehicle graphics, wood grain slat walls, bright LED paneling, brand new uniforms and more.
On the digital front, the company’s online store, Batteriesplus.com, recently relaunched with the new branding as well, using platform partner, Optimizely. The new website boasts significant improvements to user experience, especially on a mobile device and provides a robust platform for the company to continue to lean in digitally, supporting their physical locations with a best-in-class website.
Founded in 1988 under the name Batteries Plus, the company added ‘Bulbs’ to the brand name in 2012 with the introduction of LED lighting solutions, and We Fix It, the state-of-the-art repair service offering at stores nationwide, was added in 2015 to represent the new phone-repair category. By 2018, the company introduced the key fob replacement and reprogramming category. To more accurately communicate the wide array of productions and solutions, the company has added a new, powerful tagline — Power It. Light It. Fix It. — which speaks to the main categories of business but more importantly, showcases the brand’s commitment to its customers to power solutions and fix problems.
Batteries Plus, founded in 1988 and headquartered in Hartland, Wis., is a leading omnichannel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Batteries Plus is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. For more information, visit www.batteriesplus.com and www.batteriesplusfranchise.com.
SOURCE: Batteries Plus