Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has hired customer experience practitioner and thought leader Brian Dennis as senior vice president, retail customer engagement. He will collaborate with major retailers to change the way they do business, using customer feedback to deliver actionable insights across their enterprise. Dennis has more than 20 years of experience in customer feedback and retail management at Kohl’s Department Stores, Albertsons and SUPERVALU. As a best-selling author and keynote speaker …
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Chicago — Jeffrey K. Hoffmann, a veteran banking executive who has provided strategic advice and capital solutions to operators of some of the biggest restaurant brands in North America, has joined A&G Real Estate Partners as a senior managing director and head of the firm’s fast-growing restaurant division. “Jeff is a trusted strategic partner with broad experience and extensive relationships in the restaurant business,” says Andy Graiser, co-president of Melville, N.Y.-based A&G. “He brings strong leadership to our deep bench of experts in this industry. We are very excited to …
Spartanburg, S.C. — Eggs Up Grill has appointed Todd Owen as its new vice president of franchise development. Owen brings a rich background in successful franchise development, leading sales and business development with brands that included Qdoba Mexican Eats, spearheading growth from 60 to more than 600 locations. “We selected Todd after a thorough and extensive search of the industry’s top talent in franchise development,” says Ricky Richardson, CEO of Eggs Up Grill. “We’re thrilled to welcome Todd to the Eggs Up Grill team and know that he will make …
Philadelphia — Global commercial real estate services firm Cushman & Wakefield has welcomed food, beverage and hospitality industry veteran Chef Michael Traud, J.D., Ed.D., to its national Specialty F&B, Entertainment & Hospitality Consulting team. In his new role as specialty food & beverage project management director, Traud will focus on food hall development, operations and programming, strategic restaurant curation, and music and special events procurement for real estate owner and investor clients across the U.S. He will be based in Philadelphia and will work directly with consulting team leaders Phil …
Latham, N.Y. — DWM Construction & Renovation has promoted Andrew Carnes to field project manager and on-site trainer. Carnes previously served as project manager, where he was responsible for overseeing and completing projects on time and to customers’ satisfaction. Carnes joined DWM in 2017 with 11 years of construction project management experience. “Since joining DWM, Carnes has been instrumental in the expansion of DWM’s Construction & Renovation Division,” says Ryan Knapp, director, Construction & Renovation. “Carnes’s experience and solutions-focused mindset have assisted in the division’s growth into new markets.” In …
Mentor, Ohio — MC Group and Icon have merged to form one of the largest brand implementation companies in the United States. The combined organization now provides comprehensive signage, construction, energy and maintenance solutions to some of the nation’s largest and most recognized brands. “This has been an exciting process as we are strategically combining two of the largest players in our industry,” says Tim Eippert, MC Group’s chief executive officer. “Both MC Group and Icon have strong signage businesses at their core. We can expand on those complimentary capabilities …
Ankeny, Iowa — Casey’s General Stores, Inc. has hired Tom Brennan as chief merchandising officer, reporting to CEO Darren Rebelez. Brennan will lead the development and implementation of the company’s overall merchandising and prepared foods strategy. He joins Casey’s from CKE Restaurants Holdings, where he oversaw operations. “Tom is a tremendous leader with deep experience across the convenience and quick-service restaurant industries that will benefit Casey’s already popular, fresh food program and enhance our merchandising strategy,” says Rebelez. Previously, Brennan was chief operating officer at CKE Restaurants Holdings, Inc., the …
Minneapolis — Restaurant Technologies, a leading provider of cooking oil management and automated exhaust cleaning solutions, has recruited Tim Curran as senior vice president of operations. He joins the company from Binswanger Glass, where he served as CEO. In this new role, Curran will oversee Restaurant Technologies’ operations team and help lead the expansion of the company’s nationwide service and distribution network, which consists of 41 depots and more than 1,100 employees. “Tim Curran is a strong and innovative leader who will help Restaurant Technologies continue to expand our nationwide …
Minneapolis — Target Corporation has named Michael Fiddelke as executive vice president and chief financial officer, effective November 1, 2019. He will be responsible for financial planning and analysis, financial operations, internal audit, accounting, investor relations, treasury, tax and risk. He will also oversee Target’s Financial and Retail Services, which includes guest relations and management of its financial products, including Target RedCard. In more than 15 years at Target, Fiddelke has served in a variety of roles across finance, merchandising, human resources and operations. Most recently he served as senior …
Union, N.J. — Bed Bath & Beyond Inc. has appointed Mark J. Tritton as president and chief executive officer and as a member of its board of directors, effective November 4, 2019. He succeeds Mary A. Winston, interim CEO. Tritton has over 30 years of experience in the retail industry, including most recently as executive vice president and chief merchandising officer at Target Corporation, where he was instrumental in transforming the omnichannel shopping experience. He has end-to-end retail industry experience in merchandising, design, manufacturing, marketing and distribution at some of …