Orlando, Fla. — DWM has promoted Joe Mercado to director, facilities maintenance, from his previous position as operations manager. In his new role, Mercado will provide a more consistent and equitable process across the Facilities Maintenance division while allowing DWM’s Account Management team to focus more on external success versus the internal management of resources.
“Joe’s new role is the glue that will hold all training and development programs together,” says Katie Whitt, vice president, strategic accounts. “Promoting Joe into this role allows DWM to provide more best-in-class solutions for our existing clients, which will facilitate organic growth of our existing accounts.”
Mercado will streamline processes and bring divisions together across offices by working directly with team leads and strategic account managers to identify and support training opportunities that will create a more structured employee development program within DWM.
“We are excited for Joe to take over this role as it is more important than ever to keep the lines of communication open both internally and externally,” says Bennett Van Wert, director, sales & development. “Joe’s commitment to DWM and client success over the past 5 years has made this a natural transition and easy decision. We’re excited to see the continued development of our employees and our existing accounts under Joe’s tutelage.”
Mercado served as an operations executive in multiple roles for over two decades prior to joining DWM.
Founded in 1997, DWM is a full-service facility solutions company that specializes inside the box. Under its three divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration), DWM handles anything from day-to-day break-fix items and water filtration to FF&E, rollouts and full-remodels.