— Interview with Melanee Jech —
R&R: Where are you based and how long has the company been in business?
Melanee Jech: We are based in the Greater Philadelphia area with additional self-perform locations throughout the Northeast and Midwest using certified partners to further support our nationwide clients. Our branch operations have been in business 40+ years and have recently added our National Service Center in 2022 to support the nationwide demand.
R&R: How long have you been with the company?
Jech: I have been with the company for just over a year and my experience in the industry spans over 30 years.
R&R: What services do you offer retailers and restaurants?
Jech: Our services currently focus on the installation and maintenance of all access systems, including gates, loading docks, overhead and pedestrian doors, and access controls that include fob systems, keypads, intercoms, and security cameras and monitoring. Our goal is to work with each client to understand their needs and support these critical aspects of their access points at each facility.
R&R: In what regions of the country do you conduct most of your business, or are you nationwide? What advantages does your geographic scope offer your clients?
Jech: We conduct business nationwide with the support of our National Service Center based in Greater Philadelphia. Our self-perform operations are currently centered in the Northeast and Midwest.
R&R: What makes your “signature service” stand out?
Jech: Our signature service is our responsive customer care. We take great pride in providing our clients with timely responses and cost-effective solutions. We understand that emergencies come up and timelines can shrink unexpectedly, and we aim to support our clients no matter which scenario they are faced with.
R&R: What kind of feedback do you receive from clients?
Jech: Our clients appreciate our responsiveness and communication. We partner with them and actively seek solutions that fit their needs. Their problem is our solution. They also appreciate our asset tracking capabilities and preventative services that extend the life of their access systems.
R&R: Why should owner/operators choose your company to be their next service provider?
Jech: You should choose our company because our team becomes an extension of your team. Our project managers and technicians are dedicated to securing and optimizing your facility in a timely and efficient manner. Our experts specialize in the planning, installation, repair, replacement and maintenance of these critical assets.
R&R: How many retail/restaurant clients do you have, and is that sector growing for you? Would you like to name any of your clients?
Jech: At the time of writing, we have approximately 100 clients in the retail and restaurant space. In addition, we service numerous warehouse clients and their operations. We prefer to respect the privacy of our clients but are happy to provide references upon inquiry.
R&R: What are some of the latest trends you see in the facilities management industry now?
Jech: Trends that we are seeing in the industry include a significant increase in requests from facility managers to create integrated facilities management plans with a single provider. These plans focus on preventive maintenance and forward-thinking solutions that maximize efficiencies and reduce operating costs throughout a facility’s access points.
R&R: What predictions do you have — for your company, your industry or both — in 2024?
Jech: We predict a year of continued growth and the addition of new and complementary solutions to our existing self-perform operations. Our goal is to continue working with our clients to better understand how we can continue to be a complete partner for them. Our team has decades of experience, but we encourage our clients to share their challenges and ideas with us to maximize the relationship for both sides. At the end of the day, the experience we provide is what matters most to our clients.
R&R: What are some of the most recent projects you are most proud of?
Jech: We work with a lot of great clients. A couple projects we are proud to be a part of include outfitting a retail partner with brand new interior coiling aluminum shutters at their locations to enhance security measures and prevent increasing incidents of retail theft. Another national retail account encountered an emergency situation that required immediate attention. Our client was unable to secure their pedestrian doors and we responded quickly to replace key components and make their access points safe and operational once again. The timely response from our team alleviated the security issue and allowed our client to resume operations.
R&R: Do you have any key events that you are focusing on in 2024?
Jech: Yes, we will be attending and exhibiting at ConnexFM National Conference from April 7-10 in Nashville and at the IFMA Fusion Expo in Boston from May 5-7. We are excited to network with other leaders in our industry and showcase the Dynamic Facility Services brand to new customers. Our primary focus throughout the year ahead will be on the acquisition, training and implementation of our self-perform operations to continue to service our customers with the highest quality response and repair. n
— Melanee Jech is president and CEO of Dynamic Facility Services. This Q&A originally was published in the December 2023/January 2024 issue of Retail & Restaurant Facility Business magazine. For more information in having your company profiled in a future Signature Vendor Spotlight, please contact Scott Royal at [email protected].