Hibbett | City Gear and Happy Returns Launch 1,100 New Return Bar Locations

by Katie Lee

Birmingham, Ala. — Hibbett, Inc., an athletic-inspired fashion retailer, has added Happy Returns’ Return Bars in its more than 1,100 Hibbett and City Gear specialty stores nationwide. Online shoppers can now quickly make returns from hundreds of online retailers in-person, box-free and label-free at Hibbett and City Gear stores in 36 states.

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” says Ben Knighten, senior vice president, store operations, Hibbett, Inc. “We are helping expand the Happy Returns network with the added convenience of more than 1,100 new Return Bars.”

Additionally, the Hibbett and Happy Returns alliance will help reduce cardboard waste through the use of reusable containers and will help lower greenhouse gas emissions compared to returns by mail.

To use Happy Returns, online shoppers retrieve a QR code from the website where they purchased their item. The shopper then brings the return item and QR code to one of 1,100+ Hibbett or City Gear locations near them and stops by the checkout counter to drop it off, for an immediate refund and an emailed coupon to use in store once the return is completed.

“Returns are finally being recognized for their importance in the shopping journey,” says David Sobie, vice president of Happy Returns, a PayPal company. “Shoppers have no patience for printing labels or boxing items to return via mail and instead overwhelmingly choose to return box-free and in-person whenever possible. With the addition of Hibbett’s stores to our network, we now have over 6,000 Return Bars, which means 78% of American households are within 10-mile drive of a Happy Returns drop off location [according to 2020 Census data].”

Hibbett, headquartered in Birmingham, Ala., is a leading athletic-inspired fashion retailer with 1126 Hibbett and City Gear specialty stores, located in 36 states nationwide. For more information, visit www.hibbett.com.



SOURCE: Hibbett, Inc.

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