Orlando, Fla. — DWM has promoted Joe Mercado to director, facilities maintenance, from his previous position as operations manager. In his new role, Mercado will provide a more consistent and equitable process across the Facilities Maintenance division while allowing DWM’s Account Management team to focus more on external success versus the internal management of resources. “Joe’s new role is the glue that will hold all training and development programs together,” says Katie Whitt, vice president, strategic accounts. “Promoting Joe into this role allows DWM to provide more best-in-class solutions for …