— By Amanda Anderson — When is the last time you looked up? The day starts early with management opening the doors to prepare for incoming customers, following a routine checklist to ensure a successful day. There are drawers to fill, schedules to make, questions to be answered by associates and patrons. But when is the last time you looked up? Or down for that matter? In the blur of day-to-day operations, little details that can have a huge impact are often overlooked when it comes to …
