Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has launched a new customer experience management program with American fast-food restaurant chain P. Terry’s Burger Stand. By combining platform technology and best-in-class professional services, SMG is uniquely positioned to help P. Terry’s uncover and activate customer insights. Founded in 2005, P. Terry’s is a classic, Texas-based burger joint with a focus on small-town hospitality. “With SMG’s leadership in the restaurant industry and a track record of providing …