San Francisco —Williams-Sonoma, Inc. has promoted Vicki McWilliams to president of stores and customer care. McWilliams has been with the retailer for more than 19 years, most recently serving as executive vice president of stores and customer care. She leads the entire fleet of stores across the Williams-Sonoma, Inc. portfolio of brands.
Over the course of her tenure, McWilliams has delivered impactful results while strengthening the company’s retail organization, including participating in the expansion of the company’s international presence in United Kingdom and Mexico, and supporting the growth of the Canada business. McWilliams has also helped drive several key initiatives, including the launch of in-home design services, the implementation of AI tools across customer care, the growth and transformation of the outlet business, and the expansion of in-store experiences such as classes and events.
“Vicki is an exceptional leader whose deep understanding of our stores and unwavering commitment to customer service make her the ideal person to lead our retail organization,” says Laura Alber, president and chief executive officer of Williams-Sonoma, Inc. “With Vicki as president of stores and customer care, we will continue to elevate the customer experience as part of our commitment to delivering world-class customer service.”
Williams-Sonoma, Inc. is the world’s largest digital-first, design-led and sustainable home retailer. The company’s brands — Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow — operate in the U.S., Puerto Rico, Canada, Australia and the United Kingdom. The company also has unaffiliated franchisees that operate stores in Mexico, South Korea, India and the Philippines.
SOURCE: Williams-Sonoma, Inc.