Mooresville, N.C. — Lowe’s has launched drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe’s store in Matthews, N.C., and adds to same-day fulfillment options for customers, including buy online, pick up in store; curbside pickup and same-day delivery. The launch builds on Wing and DoorDash’s existing drone delivery operations in the Charlotte area, adding Lowe’s to the growing list of brands now available for delivery via drone.
“Any technology we implement is designed to eliminate that friction so our customers can complete their projects quickly,” says Seemantini Godbole, chief information and AI officer at Lowe’s. “By piloting drone delivery, we’re addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it.”
How it works:
• Check eligibility: Open the DoorDash app. Drone delivery will automatically display as an option if the delivery address is eligible near the Matthews, N.C., Lowe’s store.
• Order: Select the dedicated “Lowe’s by Drone” storefront in the DoorDash app.
• Shop: Simply fill your cart with eligible items and check out as usual. Wing drones currently transport orders weighing approximately 2.5 pounds per flight.
Lowe’s drone delivery pilot builds on the company’s broader efforts to use technology in ways that transform how customers shop, and how Lowe’s associates sell and work. Recent innovations include Mylow, Lowe’s AI assistant for customers; and Mylow Companion, its AI-powered assistant for store associates.
Lowe’s Companies, Inc. is a FORTUNE® 100 home improvement company with over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is based in Mooresville, N.C. For more information, visit www.Lowes.com.
SOURCE: Lowe’s Companies, Inc.