Kansas City, Mo. — The Wendy’s Company has selected Service Management Group (SMG) to measure the customer experience in all of its North America and international restaurants. SMG is a global leader in customer experience (CX) measurement, helping more than 350 brands around the globe to listen, understand and act on feedback and behavioral data.
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Sunbury, Pa. — Weis Markets, Inc. has converted and reopened five former Mars Super Markets as Weis Markets stores located in Baltimore County, including two locations in Dundalk and individual units in Essex, Arbutus and Carney. It has hired more than 500 new associates who held previous employment with Mars.
Latham, N.Y. — DWM Facilities Maintenance has promoted Erica Carpinello to strategic support analyst. Carpinello will be responsible for supporting the construction and renovation division through strategic reporting to ensure efficient completion of construction and renovation projects.
Scottsdale, Ariz. — Cold Stone Creamery® plans to open multiple locations throughout Lebanon over the next few years, beginning in Beirut. Kahala Brands™, the parent company of Cold Stone Creamery, has granted MNM Investments Lebanon SAL, part of M1 Group, the master franchise rights to Lebanon under a 10-year master franchise agreement.
Katy, Texas — Academy, Ltd. d/b/a Academy Sports + Outdoors, a premier sports, outdoor and lifestyle retailer, has named Michelle J. Gloeckler executive vice president, chief merchandising officer and president of Academy International Limited, its global sourcing entity, effective August 29, 2016.
Atlanta — Tropical Smoothie Cafe recently kicked off a prominent brand refresh in an effort to reflect the company’s evolution since its founding in 1997. The rebranding is propelled by the rollout of a new restaurant design at Tropical Smoothie Cafe locations nationwide, which exudes a relaxed coastal atmosphere.
San Diego — In keeping up with its fast-paced 2016 growth plan, which includes 31 new Petco stores and one new Unleashed by Petco store year-to-date, Petco will open one new Petco store in West Virginia in August. In addition, the company will reopen one remodeled store in California and two relocated stores in Texas and in New Jersey.
Broomfield, Colo. — Old Chicago Pizza & Taproom’s franchise partners are reinvesting an average of $150,000 into refreshing 37 existing franchised restaurants. This effort will include renovations to the interior and exterior of existing franchised restaurants, as well as upgrades to the dining room and beer equipment.
Moorestown, N.J. — Destination Maternity Corporation, the world’s leading maternity apparel retailer, has named David Stern as executive vice president and chief financial officer. He will oversee the finance and accounting, real estate, loss prevention and procurement areas of the company, reporting to Anthony M. Romano, chief executive officer and president.