Northbrook, Ill. — Crate and Barrel is enhancing its curbside pickup with Glympse, a day-of-service mobile communications platform that facilitates and delivers proactive engagement between customers and store associates. The service is one of many enhancements in the retailer’s drive to meet customers where and how they want to shop by providing modern, digitally-forward shopping experiences that are personalized and flexible. Already, Glympse has afforded shorter wait times, streamlined operations and positive reactions from customers.
Glympse delivers a modern customer experience by significantly reducing calls to the store and minimizing customer wait times by providing proactive communication to both customers and store employees. The service will notify customers when their order is ready, give critical pickup instructions and allow them to share their ETA and arrival status so the store can bring products to the customer the instant they arrive.
“Crate and Barrel has always been committed to providing personalized customer experiences,” says Sarah Casalan-Bittle, vice president of stores, Crate and Barrel. “Partnering with Glympse has allowed us to maintain that commitment to our customers by providing timely notifications and clear visibility into deliveries that help re-define the modern shopping experience.”
Since May 2020, Glympse has also been enhancing Crate and Barrel’s home delivery with omni-channel visibility providing customers with insights into where their order is and when their delivery will arrive. On the day of delivery, the customer receives notifications and updates in real-time throughout the day with the ETA and live location of the driver once en route to the customer’s home. This means customer items are delivered the first time — preventing missed or rescheduled deliveries — while greatly reducing the amount of inbound calls to customer care.
Crate and Barrel is an industry-leading home furnishings specialty retailer, known for exclusive designs, timeless style and superb customer service. In 1962, working directly with European ateliers and factories, Crate and Barrel was among the first to introduce affordable household goods and contemporary home décor to American consumers. Today, Crate and Barrel operates 94 stores throughout the U.S. and Canada as well as international franchise locations around the globe. For more information, visit www.crateandbarrel.com.
To businesses offering day-of-service solutions, Glympse is the only communications platform that facilitates and delivers proactive customer engagement which lowers operational costs. That’s because Glympse facilitates communication between the right people at the right time when it matters most. Its unique platform is easy to implement, secure, intelligent and scalable. For more information, visit Glympse.com.