Latham, N.Y. — DWM has hired retail industry veteran Kathy Boedecker as a customer service team lead. She joins DWM after a nearly 30-year career in retail management for national brands such as Michael’s Stores, DEB Shops and Priceless Kids.
“In addition to being the ‘daily brand ambassador’ for DWM, team leads offer expert-level, client-focused operational and administrative support as it pertains to their accounts,” says Dean Hatch, customer service director. “Mrs. Boedecker’s successes in retail management, training and exceeding company goals are a perfect fit for DWM and our clients.”
During her retail tenure, Boedecker’s leadership resulted in a 19% reduction in employee turnover, strategic leadership of budgeting and cost control, and successful management of numerous operational contracts.
“Boedecker’s ability to manage employees and produce successful client-focused outcomes made her the ideal choice for this position,” says Joe Fairley, director of client solutions. “Her experience, coupled with DWM’s highly efficient processes will undoubtedly result in the same top-notch service that our clients are accustomed to.”
DWM delivers a comprehensive platform of general maintenance, handyman, carpet cleaning, project management, remodeling/rollouts, water filtration services, and emergency services. DWM services the retail, restaurant, grocery, convenience store, commercial and financial markets. For more information, visit www.dwminc.com.
SOURCE: DWM Facilities Maintenance