Menomonee Falls, Wis. — New for the 2022 holiday shopping season, Kohl’s Self-Pickup service is now available on eligible Kohls.com orders at all of Kohl’s more than 1,100 stores nationwide, furthering the strength of the company’s omnichannel foundation.
The new Self-Pickup service creates a hassle-free In-Store Pickup alternative for a faster pickup, and no lines in sight. With 80% of Americans living within 15 miles of a Kohl’s store, millions of shoppers can now take advantage of this convenience on eligible In-Store Pickup orders.
Ready within 2 hours, shoppers who select “In-Store Pickup” for their online order will receive a “Ready for Pickup” email that will specify if the order will be found in the designated Self-Pickup area. Customers will then be directed to the area within the store for a quick email-guided pickup process. More details on how the experience works can be found here.
“Our teams have been working hard to ensure Kohl’s Self-Pickup service was available for all of our customers ahead of the holiday rush,” says Siobhán Mc Feeney, Kohl’s chief technology officer. “At Kohl’s, we’re focused on listening to what shoppers want, and using technology to make it as easy as possible for families to get everything they need quickly, and through a simple experience.”
Adds Mc Feeney: “Our customers love the convenience of same-day Buy Online, Pickup In-Store, and now we’re taking the experience to the next level. With some of the busiest months ahead for both customers and associates, we’re excited to offer Self-Pickup at every store for an easier and more efficient omnichannel experience.”
Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states. For more information, visit www.Kohls.com.
[EDITOR’S NOTE: To read the digital edition of our August 2022 issue of Retail & Restaurant Facility Business, in which Kohl’s is the cover story, click here.]
SOURCE: Kohl’s