Papa John’s Appoints SVP and Chief of Restaurant Operations

by Katie Lee

Louisville, Ky. — Papa John’s International, Inc. has appointed restaurant industry veteran Jim Norberg as its chief restaurant operations officer. He will oversee the operations of Papa John’s corporate and franchise restaurants in North America.

Norberg, a QSR industry veteran, spent more than 30 years of his career at McDonald’s. His most recent role was executive vice president and chief operating officer, where he managed operations for 14,000 U.S. restaurants. During his time at McDonald’s, Norberg’s leadership was instrumental in unifying company and franchise operations around the brand’s messaging and leading a system-wide review to simplify store operations and menus. His collaboration with the McDonald’s franchisee community also led to the modernization of the customer experience in the chain’s restaurant operations. After his long tenure at McDonald’s, Norberg has served as an independent strategic advisor to organizations in the restaurant, hospitality, entertainment and consumer goods industry.

“Jim has an impressive growth track record, as well as deep-rooted QSR industry knowledge and expertise, making him a welcome addition to our talented leadership team,” says Steve Ritchie, president and CEO of Papa John’s International.

Norberg will lead the company’s operations excellence team to drive continuous efficiency improvements and deliver sustainable year-over-year increases in sales, customer satisfaction and profit margins for the brand across both its corporate and franchise restaurants.

Headquartered in Louisville, Ky., Papa John’s International, Inc. is the world’s third-largest pizza delivery company. For more information, visit at


SOURCE: Papa John’s International, Inc.

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