R&R: Where are you based and how long has the company been in business?
Carol Carey: Headquartered in the beautiful Florida Panhandle, Superior Facility Service Group is a family owned and operated company specializing in commercial maintenance and repair, bird control and prevention, and disaster restoration.
Incorporated in 2002 as Right Way Restoration, adding a local facility service company with MEC in 2010, and after merging with Carey Consulting we rebranded in December 2013 as Superior Facility Service Group, Inc., which has provided a more effective, nationwide service company to meet all of your facility maintenance and repair needs, basing all decisions and actions on the core principle of providing superior service.
R&R: What trades/services do you offer retailers and restaurants?
- Awning cleaning & maintenance
- Bird cleanup & prevention
- Backflow testing/repairs and replacements
- Commercial hot water power washing and graffiti cleanup
- Commercial restroom steam cleaning and sanitizing
- Construction cleanup (new or remodel/rebranding)
- Disaster recovery & mitigation (water/fire/mold)
- Drywall (repairs/replacements)
- Flooring (remove/replace carpet/VCT tiles)
- Handyman and general repairs
- High dusting
- HVAC cleaning: (duct/diffuser/return air grill cleaning)
- HVAC PM filter replacement and coil cleaning
- Natural disasters: preparation and restoration
- Pest control
- Plumbing repairs
- Property preservation (closed stores)
- Roof/gutter inspection & cleaning
- Sign cleaning
- Surveys (full building assessments, customized onsite inspections/photos and reports)
R&R: In what regions of the country do you conduct most of your business, or are you nationwide?
Carey: We are a nationwide, full-service facilities maintenance and repair company and have been privileged to expand a couple of our services for our U.S.-based clients with locations in Canada.
R&R: What makes your company’s “signature service” stand out in the industry?
Carey: Superior Facility Service Group seeks to discover our clients’ areas of concern and needs by listening to our clients. We then seek to supply the resolutions to their problems. We do this by remaining up to date on all the latest training, certifications and products in the industry. We are versatile and quickly learn any platform our clients desire — all while keeping track of it in our OfficeTrax program. Being a multifaceted provider allows us to combine services.
R&R: Name some highlights and successes from 2018 you’re proud of, and your plans to continue or grow that success in 2019.
Carey: Superior Facility Service Group, Inc. has had an extremely exciting 2018. We have had the pleasure of:
- Expanding our bird abatement and wildlife control department to include a full-service nationwide pest control department.
- Being invited to attend the 2018 National PuroClean Conference as a panelist.
- Being able to more than double our sales each year since combining into one national company. We achieved our yearly sales goals by the end of August this year!
- Being asked to submit a couple of articles to Retail & Restaurant Facility Business magazine.
R&R: What kind of feedback do you receive from clients?
Carey: Superior Facility Service Group, Inc. strives to provide all of our clients with a superior job! We are frequently rewarded by hearing feedback from our clients and their store personnel: “You guys are on point!” said a client utilizing our new pest control program. “Thank you. Your crew is always extremely professional and works to get things done right in a timely manner — happy to have a service provider we can rely on,” said another client.
R&R: Why should owner/operators choose your company to be their next vendor partner?
Carey: Owners/operators who want to ensure that their vendors are focused on their locations and the image of their brand should consider Superior Facility Service Group, Inc. as their next vendor because we strive to ensure our clients’ satisfaction at all times.
R&R: How many retail/restaurant clients do you have?
General Contractor 15
Other Service Provider 22
Pest Control 10
Property Management 12
R&R: What trends are you seeing in the industry, and how do you predict 2019 to shape up?
Carey: With more retail and restaurant facilities working to provide the best experience for their patrons, I foresee increased demand for facilities maintenance and proactive — rather than reactive — maintenance. Many are striving to offer not only the best products and services, but the most entertaining and inviting environments.
Word of mouth and/or up-to-the-moment social media and digital reporting also impact businesses very quickly, as one dissatisfied customer can ensure many others can read their unflattering review quickly, and on many platforms.
With those thoughts in mind, I believe that more and more facility departments will look to preventative maintenance programs that allow them to maintain expensive equipment in a proactive manner. They will search for service partners that will also understand that a downed HVAC, or other such equipment, is costing them money for every minute that a customer’s experience is less than optimal. They will search for providers that can offer custom client-based programs that are consistent and provide them the option to service problems or potential problems before they become time down or money walking away to their competitors. They will search for service partners that can offer more than one service and can often combine several services into one visit, saving them money and reducing their maintenance and repair cost per square foot.
— This article originally appeared in the December 2018/January 2019 “Signature Vendor Spotlight” issue of Retail & Restaurant Facility Business magazine. For more information on upcoming “Signature Vendor Spotlight” opportunities, please email Associate Publisher Scott Royal at [email protected] or call 404-832-8262.