— By Michael Spataro — Why intelligent automation will be key for successful workforce management in 2023 and beyond. Throughout 2022, many businesses were left scrambling to fill shifts, properly serve customers and attract and retain hourly employees. In 2023, businesses in the retail, hospitality and restaurant industries will need to find new ways to manage their hourly workforce, find ways to streamline their labor operations and operate more effectively — while also delivering a better experience for their frontline employees and customers. The solution: intelligent automation powered by …
