— By Patrick Scheb — Keeping customers safe and happy: It all starts with a clean restroom. Does anyone know a restaurant that is following social distancing?” “Are there retailers that are taking safety precautions seriously?” “Which businesses are offering outdoor experiences?” Social media conversations like the ones on Facebook above are a telling sign of how customer actions and decision-making are drastically different in 2020. We know that customers’ motivations and challenges changed in the past 5 months and retailers and business owners need to tackle …