US Foods Launches Ghost Kitchens Program to Help Operators Expand Off-Premise Dining

by Katie Lee

Rosemont, Ill. — US Foods Holding Corp., a leading foodservice distributor, has launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. With the addition of this program, US Foods customers now have access to exclusive resources developed to streamline the process of starting a ghost kitchen, including proprietary technology to help identify menu opportunities, a detailed playbook to guide decision-making, dedicated marketing support, webinars and one-on-one consultations with US Foods specialists.

Ghost kitchens, also referred to as dark or virtual kitchens, are professional kitchen facilities set up to support delivery or carryout meals only, offering restaurant operators an opportunity to start an additional revenue stream. Currently, with dine-in restrictions due to Covid-19, most restaurants are experiencing challenges managing through the minimum dining room capacity operators say is needed to make reopening work financially. As a result, 75% of restaurant operators now consider off-premise dining to be their best growth opportunity.1

“The Ghost Kitchens program was developed in response to growing interest among our customers, but we’ve also been tracking the trend, and ghost kitchens are projected to reach a $1 trillion global market by 2030,2 making them an attractive concept for operators even after dine-in restrictions are lifted,” says Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “We also know ghost kitchens are a departure from the traditional brick-and-mortar format, so some independent operators need help to jump-start a new venture, which is why our program takes out all the guesswork. We help the operator through every major decision. And since operators using the program often set up within their existing facilities, we’re able to help them open a ghost kitchen with minimal start-up costs in a matter of weeks, with the goal of higher profit margins and expanded customer reach.”

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With more than 70 broadline locations and 76 cash-and-carry stores, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill. For more information, visit


1 National Restaurant Association, 2020 State of the Industry Report

2 Euromonitor,



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