Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has renewed and expanded its long-standing partnership with Casey’s, the third-largest convenience retailer in the United States.
The expanded deal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Casey’s in handling more than 21 million guest interactions, successfully processing millions of food orders. Casey’s has deployed the technology across more than 2,600 locations, helping ensure guests can place orders quickly and easily.
Casey’s is focused on delivering convenient, high-quality guest experiences, and AI technology helps improve both customer service and operational efficiency, getting orders straight to the kitchen. With fewer interruptions, this allows team members to focus on preparing food and serving guests in-store. Leveraging SoundHound’s voice AI ordering agents, Casey’s stores can answer incoming calls for pizza even during peak meal times, reducing missed orders and long hold times while ensuring guests can place orders quickly and accurately.
“We’re focused on making it easier for our team members to deliver quality and convenience for our guests, especially during peak ordering times,” says Sanjeev Satturu, senior vice president, chief information officer at Casey’s. “Expanding our partnership with SoundHound AI allows us to scale a proven solution that improves the guest ordering experience and helps our team members operate more efficiently across thousands of locations.”
SoundHound’s voice AI technology is trained on Casey’s menu and designed to understand natural human speech, allowing guests to place orders conversationally — just as they would with a team member. In addition to taking orders, the AI agents can answer menu-related questions, provide information about specials and promotions, and assist with common store inquiries.
“We’re proud to build on our strong, long-term relationship with Casey’s,” says Ben Bellettini, senior vice president of restaurant sales at SoundHound AI. “Handling more than 21 million customer interactions demonstrates the scale and reliability of our technology. We look forward to continuing to support Casey’s as they deliver convenient, modern ordering experiences for their guests.”
SoundHound powers over 15,000 locations with its industry-leading voice and conversational AI technology. For more information about SoundHound AI’s restaurant and retail solutions, visit https://www.soundhound.com/voice-ai-solutions/restaurants/.
Casey’s is a Fortune 500 company operating approximately 2,900 convenience stores. Founded more than 50 years ago, the company has grown to become the third-largest convenience store retailer and the fifth-largest pizza chain in the United States. For more information, visit www.caseys.com.
SOURCE: SoundHound