News

Kansas City, Mo. — CKE Restaurants Holdings, Inc. has selected Service Management Group (SMG) to measure the customer experience for 3,000 Hardee’s® and Carl’s Jr.® locations in North America. In 2018, the program will expand to include an additional 800 international locations across 41 countries. SMG is a global leader in customer experience (CX) measurement, helping more than 450 brands around the globe to listen, understand and act on feedback and behavioral data.

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Nashville, Tenn. — Captain D’s, the leading fast-casual seafood restaurant, has signed franchise development agreements that will expand its presence in four states. This growth will bring five new restaurants to San Antonio; one to Jackson, Tenn.; and four to the Mobile, Ala./Pensacola, Fla., market over the next several years.

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