Charlotte, N.C. — Lowe’s has launched Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice and inventory information. The launch to all associates across Lowe’s more than 1,700 stores marks the first time a retailer has successfully implemented this kind of technology at scale.
Associate expertise is uniquely valuable for home improvement retailers, as customers ask daily about a variety of complex projects and thousands of different products. Mylow Companion uses generative AI to tackle knowledge hurdles head-on. Whether they’re new to Lowe’s, working in their area of expertise or supporting outside their department, Mylow Companion elevates the know-how of associates, enabling them to confidently assist customers. The successful rollout of an AI assistant to thousands of associates, a retail industry first, underscores Lowe’s resolve to being the most assistive home improvement retailer.
“Mylow Companion is another example of Lowe’s living out its commitment to elevate the customer and associate experience,” says Seemantini Godbole, Lowe’s chief digital and information officer. “Whether associates have been on the job for 5 weeks or 5 years, they can be confident they’re delivering expert-level advice and assistance, and customers can trust they’re getting the best service and experience of any retailer.”
Lowe’s is proud to lead the home improvement industry in AI, delivering two industry firsts within weeks of each other. Mylow Companion is built on the same foundation as Mylow, Lowe’s customer-facing virtual advisor that was launched earlier this year. Mylow Companion and Mylow were both developed in collaboration with OpenAI. Lowe’s will continue evolving the experience on both, introducing new capabilities and refining functionality based on direct in-app feedback.
“Through our collaboration with Lowe’s, AI is making it faster and easier for their associates to help customers find exactly what they need for their most important projects,” says Brad Lightcap, chief operating officer at OpenAI. “We’re excited to support Lowe’s transformation of retail by merging their industry-leading expertise in home improvement with our advanced AI capabilities.”
Associates can use Mylow Companion with natural, conversational prompts, including voice-to-text for faster, hands-free use. Whether they’re asked, “What kind of fertilizer works best for Bermuda grass?” or “How can I fix a leaky faucet?,” Mylow Companion is able to deliver actionable information on the handheld devices associates already use.
Mylow Companion joins a growing list of Lowe’s first-to-market retail technology, further positioning Lowe’s as a leader in the future of retail. From pioneering the first home improvement app for Apple Vision Pro to introducing the first interactive digital twin for retail stores, Lowe’s continues to raise the bar for home improvement.
Based in Mooresville, N.C., Lowe’s Companies, Inc. is a FORTUNE® 50 home improvement company with total fiscal year 2024 sales of more than $83 billion and over 1,700 home improvement stores. For more information, visit www.Lowes.com.
SOURCE: Lowe’s Companies, Inc.