Greenville, S.C. — ServiceChannel, a leading platform for the procurement and delivery of facilities services, has launched ServiceChannel AI, the AI operating system for facilities management that embeds intelligence directly where facilities work gets done.
ServiceChannel AI helps facilities teams route work correctly from the start, address blockers before they disrupt experience and resolve escalations with automated follow-up. By embedding AI into the core workflows of the ServiceChannel Platform, ServiceChannel AI helps teams reduce manual effort, resolve issues faster and spend more time on strategic priorities.
“Facilities teams are the stewards of the in-person experience, but they are under increasing pressure to do more with less,” says Craig Moriarty, president of ServiceChannel. “ServiceChannel AI amplifies the impact FM teams can deliver by bringing AI directly into the decisions that shape service outcomes every day. Instead of adding another tool to manage, ServiceChannel AI is embedded into the workflows FM teams already know and love to help them reduce delays, avoid escalations and improve uptime at scale.”
The launch of ServiceChannel AI comes as organizations are moving from AI experimentation to workflow integration. ServiceChannel AI is designed for that next phase — embedding AI directly into the FM workflows teams already use to manage service delivery every day.
Purpose-built for multi-site facilities management at enterprise scale, ServiceChannel AI supports the workflow lifecycle from intake to automation and analytics. It is designed for both operators and service providers, with a focus on helping facilities teams in retail, restaurant, hotel, grocery, healthcare, convenience store and financial services environments move with greater speed, consistency and control.
Core ServiceChannel AI features are included in existing subscription plans at no additional cost. Providers also receive ServiceChannel AI at no cost.
“I have been very impressed by ServiceChannel AI work order summaries,” says a retail facilities manager for T-Mobile. “With the new capabilities, I can get up to speed on a work order in a matter of seconds. The AI summaries have me focusing on what matters most, which has been a game-changer.”
The ServiceChannel Platform is used by many of the world’s largest retail, restaurant, grocery store, healthcare, hotel, and convenience store brands. For more information, visit www.servicechannel.com/ai.
ServiceChannel is used daily by more than 600 leading brands to manage more than 70,000 contractors across more than 500,000 commercial locations in 66 countries. For more information, go to www.ServiceChannel.com.
SOURCE: ServiceChannel