SMS Assist Hires Chief Strategy and Revenue Officer

by Katie Lee

Chicago — SMS Assist has hired Graham Blackwell as chief strategy and revenue officer. A deeply experienced operating executive, Blackwell will lead SMS Assist’s strategy, pricing, marketing and sales organizations and help the company continue to innovate and evolve its strategy as it rapidly grows.

Blackwell, most recently an executive vice president with Bain Capital’s North American private equity team, has spent nearly two decades building businesses through the sharpening of strategy and execution. His experiences have been particularly focused on the technology, retail and business services industries.

“SMS Assist has grown into the company we are today because of our novel technology, smart strategy and a relentless dedication to service,” says Taylor Rhodes, CEO of SMS Assist. “Graham will make all those qualities even stronger, allowing us to accelerate our next phase of growth.”

With numerous rankings on the Forbes Cloud 100, SMS Assist has been one of Chicago’s fastest-growing technology companies for years. The company enhances how customers experience some of the nation’s biggest brands, streamlining facilities management services with a technology platform that offers real-time quality assurance and transparency across more than 186,000 service locations.

“SMS Assist’s use of technology and scale to drive value in an overly complicated and costly industry represents the exact approach necessary to deliver results in today’s competitive market,” Blackwell says. “I look forward to working with the entire SMS Assist leadership team, our customers and our nationwide network of affiliates to take our offerings to the next level.”

Blackwell’s hiring represents the further strengthening of SMS Assist’s executive ranks. Earlier this year, long-time SMS Assist leader Marc Shiffman was promoted to president. The company also opened a second Chicago-area office in Naperville last fall.

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