— Interview with Taylor Rhodes — R&R: Where are you based and how long has the company been in business? Taylor Rhodes: We’re celebrating an exciting milestone in 2019 — 20 years! It’s amazing to see how SMS Assist has evolved. What started as a floor care business with three employees is now a facility maintenance company with more than 800 employees working within our cloud-based platform, One by SMS Assist. R&R: What is your title and how long have you been with the company? Rhodes: My name is Taylor …
SMS Assist
Chicago — SMS Assist has hired long-time technology executive Kevin McDunn as chief product officer. McDunn will lead all aspects of SMS Assist’s product innovation strategy as the quickly growing company continues to reinvent facilities management services. McDunn, with previous experience at Lenovo, Google and Motorola, was most recently chief product officer at UI LABS, an accelerator focused on transforming industries through digital technology (UI LABS rebranded as MxD in February). “Our company is built on powerful products and innovative ideas,” says Taylor Rhodes, CEO of SMS Assist. “Kevin has …
Chicago — SMS Assist has hired Graham Blackwell as chief strategy and revenue officer. A deeply experienced operating executive, Blackwell will lead SMS Assist’s strategy, pricing, marketing and sales organizations and help the company continue to innovate and evolve its strategy as it rapidly grows. Blackwell, most recently an executive vice president with Bain Capital’s North American private equity team, has spent nearly two decades building businesses through the sharpening of strategy and execution. His experiences have been particularly focused on the technology, retail and business services industries. “SMS Assist …
Chicago — SMS Assist has promoted Marc Shiffman to president. One of the company’s earliest employees — instrumental to its years of rapid growth and market leadership — Shiffman will assume the role immediately and continue as the company’s chief financial officer.
Chicago — SMS Assist, one of Chicago’s fastest-growing technology companies, has opened a second area office in suburban Naperville, Ill. The expansion will allow SMS Assist, based in downtown Chicago, to accelerate investments in its industry-leading workforce and business solutions, which bring efficiency to multisite property management.
Chicago — SMS Assist has hired Jodi Navta as its new chief marketing officer. She will be responsible for leading SMS Assist’s marketing and communications efforts in support of the company’s rapid growth. Most recently, Navta was global chief marketing officer of Coyote Logistics, a Chicago-based third-party logistics service provider that grew its annual revenue during her tenure from approximately $300 million to over $2 billion.
Chicago — SMS Assist has hired Frank Kelly as its new senior vice president of customer service. In his new role, Kelly will be responsible for implementing cutting-edge customer service strategies and enhancing the overall SMS Assist customer experience.
Chicago — SMS Assist has won the Illinois Technology Association’s 2017 CityLIGHTS Lighthouse Award. The CityLIGHTS Awards is a premier annual event in the region that elevates and honors achievements from the local tech community. The Lighthouse Award and others were presented at the ITA CityLIGHTS Awards ceremony on September 14, 2017 in Chicago.
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