Tuesday, November 5, 2024
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Greg Miller

Newspeoplevendors

CrossCom Promotes Executive Vice President, Sales

by Katie Lee

Buffalo Grove, Ill. — CrossCom, an industry leader in supporting technology solutions for retailers, restaurant, grocery and hospitality customers, has promoted Paul Russell to the position of executive vice president, sales. He has been in a VP role on the CrossCom sales team for almost 7 years. Prior to joining CrossCom, Paul spent 15 years in operational and sales leadership roles for companies providing retail technology services. “What makes Paul a great role model is his determination and drive to match our solutions to a customer’s needs in a way …

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Newsrestaurantssoftware/technologyvendors

Taco John’s Taps SMG for Customer Experience Management Program

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has partnered with quick-service restaurant franchise Taco John’s. The Mexican QSR brand chose SMG for its differentiated software with a service (SwaS) offering, deep industry expertise and robust integration capabilities. Spurred by record-breaking sales and rapid growth, Taco John’s needed an enterprise experience management solution that would allow it to capture guest feedback at nearly 400 restaurants and uncover customer insights throughout the customer journey. The brand partnered …

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