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Kohl’s

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Kohl’s Expands Self-Pickup to All Stores Nationwide

by Katie Lee

Menomonee Falls, Wis. — New for the 2022 holiday shopping season, Kohl’s Self-Pickup service is now available on eligible Kohls.com orders at all of Kohl’s more than 1,100 stores nationwide, furthering the strength of the company’s omnichannel foundation. The new Self-Pickup service creates a hassle-free In-Store Pickup alternative for a faster pickup, and no lines in sight. With 80% of Americans living within 15 miles of a Kohl’s store, millions of shoppers can now take advantage of this convenience on eligible In-Store Pickup orders. Ready within 2 hours, shoppers who …

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Industry Voicesretailers

Maximizing The Experience

by Katie Lee

— By Jon Jaggers — Cross-pollinating your retail experience: store-within-a-store, dual brands, and sub-brands.   In today’s retail climate, many customers are looking for experiences beyond the store. These days, more and more brands are partnering with other businesses to offer a unique experience that both brand partners can share. This is called cross-pollination within retail, and it has become one of the hottest trends in the business world. In this column, we’ll explore what exactly cross-pollinating your retail experience means and how you can use it as an opportunity …

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construction and designNewsretailers

Kohl’s Plans to Open 100 Smaller-Format Stores, Revitalize Existing Locations

by Katie Lee

Menomonee Falls, Wis. — Kohl’s plans to increase its investment in brick-and-mortar with the addition of 100 new, smaller-format locations over the next 4 years in previously untapped markets. This expansion follows the pilot of 20 stores featuring the company’s smaller-format design, which averages around 35,000 square feet versus the traditional 80,000-square-foot iteration. In June, the Menomonee Falls, Wis.-based company will be opening a smaller-format shop in Bonney Lake, Wash., and in the fall, stores are set to open in San Angelo, Texas; Morgantown, W.Va.; Tacoma, Wash.; and Lenox, Mass. …

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Newspeopleretailers

GameStop Appoints New Chief Operating Officer

by Katie Lee

Grapevine, Texas — GameStop Corp. has appointed Nir Patel to the role of chief operating officer, effective May 31, 2022. Most recently, he was chief executive officer at Belk, a privately-owned national retailer with more than 300 stores across 16 states. Patel previously held senior roles at Kohl’s and Lands’ End after beginning his career at Target and Gap. He has approximately two decades of experience in operations, merchandising, supply chain, and retail and store operations.       SOURCE: GameStop Corp.

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Newspeopleretailers

MedMen Taps Former Hudson’s Bay Executive as CEO; COO to Resign

by Katie Lee

Los Angeles — MedMen Enterprises Inc., a premier cannabis retailer with operations across the United States, has appointed Edward Record as chief executive officer, effective immediately. Record succeeds interim CEO Michael Serruya, who will continue to serve as chairman of the board. Record joined MedMen’s board of directors in 2021. He brings deep retail and restructuring experience, having overseen financial and operational performance for several large national retailers. He previously served as the chief financial officer for Hudson’s Bay Company, whose U.S. holdings include Saks Fifth Avenue. Before joining HBC, …

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Newsretailers

Kohl’s Unveils Locations of 400 New Sephora at Kohl’s Shops Opening This Year

by Katie Lee

Milwaukee, Wis. — On February 15, Kohl’s unveiled the list of the 400 stores that will be adding Sephora at Kohl’s shops this year. From Alaska to Maine, the 400 stores will span 36 states, eight of which are brand new homes to Sephora at Kohl’s. The addition of 400 stores brings the Sephora at Kohl’s location total to 600 and puts the partnership on track to meet its 850-store goal by 2023. “We’re thrilled to be bringing Sephora at Kohl’s closer to millions more of our customers nationwide through …

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Newsretailers

Sephora to Open 850 Locations Within Kohl’s Stores by 2023

by Katie Lee

Menomonee Falls, Wis., and San Francisco — Sephora will debut at least 850 “Sephora at Kohl’s” locations within Kohl’s stores by 2023, the San Francisco-based cosmetic company announced. The locations will span 2,500 square feet and will typically be situated near the front of each Kohl’s. Sephora at Kohl’s shops will replace Kohl’s current in-store beauty assortment. Exterior signage at locations that feature the in-store shops will display both Kohl’s and Sephora branding. These locations will be selected based on existing Sephora store proximity, market opportunity and customer insights. Menomonee …

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Newspeoplevendors

Service Management Group Hires SVP, Retail Customer Engagement

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has hired customer experience practitioner and thought leader Brian Dennis as senior vice president, retail customer engagement. He will collaborate with major retailers to change the way they do business, using customer feedback to deliver actionable insights across their enterprise. Dennis has more than 20 years of experience in customer feedback and retail management at Kohl’s Department Stores, Albertsons and SUPERVALU. As a best-selling author and keynote speaker …

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