Athens, Ga. — Zaxby’s, the premium quick-service restaurant brand founded in Athens, Ga., has hired industry franchising veteran Mike Mettler as its new chief development officer, while Mike Nettles, interim chief digital & technology officer, has been elevated to the position long term. “Franchising growth requires four things. A strong business model, a solid culture, passionate franchise owners and strategic areas to develop — Zaxby’s has them all,” says Mettler. Adds Nettles: “Zaxby’s has had a great ride thus far, but digital accessibility will be our ‘secret sauce’ for the …
mike nettles
Louisville, Ky. — Papa John’s International, Inc. has promoted its president, Steve Ritchie, to chief executive officer, effective January 1, 2018. Ritchie began his Papa John’s career more than 20 years ago as an hourly customer service representative.