Service Management Group Partners with Sally Beauty

Kansas City, Mo. — Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has established a new partnership with global beauty products retailer Sally Beauty. The specialty retailer chose…

Service Management Group Partners with CKE Restaurants

Kansas City, Mo. — CKE Restaurants Holdings, Inc. has selected Service Management Group (SMG) to measure the customer experience for 3,000 Hardee’s® and Carl’s Jr.® locations in North America. In 2018, the program will expand to include an additional 800…

Wendy’s Teams Up With Service Management Group

Kansas City, Mo. — The Wendy’s Company has selected Service Management Group (SMG) to measure the customer experience in all of its North America and international restaurants. SMG is a global leader in customer experience (CX) measurement, helping more than…