Kansas City, Mo. — CKE Restaurants Holdings, Inc. has selected Service Management Group (SMG) to measure the customer experience for 3,000 Hardee’s® and Carl’s Jr.® locations in North America. In 2018, the program will expand to include an additional 800 international locations across 41 countries. SMG is a global leader in customer experience (CX) measurement, helping more than 450 brands around the globe to listen, understand and act on feedback and behavioral data.
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Brentwood, Tenn. — Within the next 36 months, R-22 refrigerant will no longer be available to use on your air conditioning and refrigeration equipment; production will come to a complete halt. Equipment owners who still have R-22 equipment will no longer have access to this essential fluid to keep their clients, tenants, materials, or food cold and safe.
New Hartford, N.Y. — ParTech, Inc. (PAR), a leading global provider of point-of-sale (POS) and food safety solutions to the restaurant industry, has been selected by Lenny’s Subs® to provide its Brink POS® software as the approved POS solution for all of Lenny’s Subs’ 105 locations.
Mount Laurel, N.J. — Agilence Inc., a leading provider of SaaS-based data analytics solutions, has partnered with Sears Holdings Corporation’s Asset & Profit Protection unit. SHC APP will utilize the Retail 20/20 platform as its next generation analytics platform to enable the company to identify fraud, process and operational anomalies.