Boston — Toast has introduced ToastIQ, an intelligence engine delivering timely prompts, personalized recommendations and automated workflows designed to transform daily restaurant operations.
Built natively into Toast’s end-to-end platform, ToastIQ draws on insights from millions of transactions and interactions across 130,000+ locations and fuses Toast’s deep hospitality expertise and integrated platform with AI, historical patterns and proprietary insights. As it evolves, ToastIQ will enable every role — from server to general manager to chef — to operate faster, smarter and more efficiently.
Key features include:
For servers:
• Menu Upsells: Increase average order value by prompting relevant add-on suggestions.
• Digital Chits: Enhances service personalization by providing staff with key guest details, including special occasions, guest requests and visit history.
For operators:
• Shift at a Glance: Streamlines critical communication between managers and staff, delivering timely updates right to Toast Go® handhelds and terminals.
• AI-Marketing Assistant: Simplifies marketing efforts by creating personalized campaigns across email, SMS and social media.
• Advertising: Connecting ad performance to transactions.
“Restaurants have a wealth of data available to help them optimize their business, but often don’t have the time or training to interpret and act on it,” says Steve Fredette, president and co-founder at Toast. “Our vision for ToastIQ is to transform every role in the restaurant ecosystem with intelligent features, greater personalization, prompts, and shortcuts across our connected products — all driving toward outsized business outcomes.
Toast is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. Toast provides a comprehensive platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business across point of sale, payments, operations, digital ordering and delivery, marketing and loyalty, and team management. Toast serves as the restaurant operating system, connecting front-of-house and back-of-house operations across service models including dine-in, takeout, delivery, catering and retail. Toast helps restaurants streamline operations, increase revenue and deliver amazing guest experiences. For more information, visit www.toasttab.com.
SOURCE: Toast