Caribou Coffee Selects Toast to Support Growing Coffeehouse Footprint

by Katie Lee

Boston — Toast, the digital technology platform built for restaurants, has formed an agreement with Caribou Coffee to implement Toast Enterprise Solutions across 500 initial coffeehouse locations in the United States. In addition to Toast point-of-sale (POS) terminals, Caribou Coffee will use Toast Payments, Kitchen Display Systems (KDS) and Multi-Location Management.

To help support the brand’s growing coffeehouse footprint, Caribou Coffee sought a modern technology partner with a robust, scalable POS solution that would be easy to use for all stakeholders including company and franchisee operators and team members. Focused on maximizing speed of service while maintaining an enhanced guest and team experience, Caribou Coffee also wanted to ensure availability of key features to support guests like the ability to modify active orders and offer flexible payment options.

“Caribou Coffee was founded over 30 years ago with a vision to bring personal service into the coffeehouse space. That commitment to our guest and team member experience guides us today as we announce this exciting partnership. Toast proved to be the ideal strategic technology partner for our brand as we introduce tools that will ensure we can bring our coffeehouse experience to more guests than ever before,” says Scott Kennedy, chief financial officer at Caribou Coffee. “Toast took the time to understand our business and clearly demonstrate that they can support our team members and guests with their easy to use, easy to manage platform.”

“We are thrilled to be working with Caribou Coffee as they bring such a beloved brand to new markets across the U.S.,” says Kelly Esten, senior vice president and general manager, Enterprise at Toast.

Toast currently serves hundreds of multi-unit brands, including Craveworthy Brands, Nothing Bundt Cakes, Papa Gino’s & D’Angelo, The Human Bean, Bar Louie, Costa Vida Fresh Mexican Grill, and Juice It Up!, among others. For more information, visit

Caribou Coffee has more than 800 coffeehouses worldwide, including 333 company-owned, 140 non-traditional and 338 franchise locations in 11 countries, as of December 26, 2023. Caribou Coffee is part of Panera Brands, a portfolio of complementary brands comprising Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels. For more information, visit

Toast is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. Toast provides a comprehensive platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business across point of sale, payments, operations, digital ordering and delivery, marketing and loyalty, and team management. Toast serves as the restaurant operating system, connecting front of house and back of house operations across service models including dine-in, takeout, delivery, catering and retail. For more information, visit


You may also like