Superior Facility Service Group, Inc.: Signature Vendor Spotlight

by Katie Lee

— Interview with Carol L. Carey —

R&R: Where are you based and how long have you been in business?

Carol L. Carey: Headquartered south of Atlanta, Superior Facility Service Group is a family-owned and operated company, specializing in commercial maintenance, bird control and disaster restoration. Incorporated in 2013, we strive to provide a comprehensive service to meet all your maintenance & repair needs on the national level.

We endeavor to meet and exceed your requirements, standards, budgetary constraints and timelines by providing a “Superior Job” at the best pricing in the industry, building a lasting relationship.  

R&R: What services do you offer?

Carey: With over 20 years’ experience in facility maintenance, Superior Facility Service Group offers a wide array of services to nationwide customers — understanding that your customers want a nice clean, functional environment every time they visit your location. We offer:

• Awning cleaning / maintenance

• Disaster restoration (water/fire/mold & bio-hazard)

• Handyman/plumbing

• Landscaping

• Painting

• Parking lot sweeping and porter service

• Pest control (including birds)

• Pressure washing/graffiti removal

• Property preservation/cleanout & repair

• Sign cleaning (interior & exterior)

• Trench/storm drain clearing

Our service teams are versed in using a variety of systems and coordinating with management teams. We customize a program to fit your needs, and the most cost-effective service within your guidelines and budgetary constraints.

R&R: In what regions of the country do you conduct most of your business, or are you nationwide?

Carey: Originating in the Southeast, we have expanded and grown our full-service facilities maintenance and repairs to a nationwide level. Our objectives are to continue to service all our clients’ needs nationally as they continue to open locations, growing as they grow to offer them the service they need.

R&R: What makes your company’s “signature service” stand out in a crowded industry?

Carey: We seek to discover the areas of concern by listening to our clients, then supply quality resolutions to their problems. We remain current in the latest training, certifications and products. We are versatile, quickly learning any platform our clients desire. Our employee-staffed emergency line is live 365 days a year, 24 hours a day. You aren’t calling an answering service; you are calling someone ready to assist.

R&R: What kind of feedback do you receive from clients?

Carey: We are honored to hear feedback: “You guys are on point!” said a client utilizing our new pest control program. “Thank you. Your crew is always extremely professional and works to get things done right — happy to have a service provider we can rely on,” said another client. “I always call you when I don’t know how to get it fixed or who to call, I know you can get it done!” 

R&R: Why should owner/operators choose your company to be their next service provider?

Carey: Recognizing there is no one-size-fits-all solution to a problem. We strive to provide a resolution with longevity, taking problem solving seriously and are willing to take extra steps that provide peace of mind. When a client tells us, “I know you always have my back,” that is the kind of confidence and assurance we give to our clients in every job we do.

R&R: How many retail/restaurant clients do you have, and is that sector growing for you?

Carey: Clients come with different sets of needs and required services. Superior’s goal is to meet and exceed the expectations for providing a resolution that fits each client specifically, regardless of company name or size.

The current client roster consists of: retailers (30); general contractors (20); property management companies (14); restaurants (5); pest corporations (2); and other maintenance companies (4).

R&R: What are some of the latest trends you see in the facilities management industry now?

Carey: Companies work to provide the best experience for their patrons, resulting in an increased demand for facilities maintenance and proactive — rather than reactive — maintenance.

Social media impact businesses immediately. Every minute a customer’s experience is less than optimal, companies understand those problems are costing them money, thus leading to increased preventative maintenance programs. They search for partners that combine several services into one visit, saving them money and reducing their maintenance & repair cost per square foot.

R&R: What predictions do you have — for your company, your industry or both — in 2024?

Carey: Smart technology buildings are on the rise, along with regulation changes. FMs will need efficient, and reliable providers:

• Improving management and service delivery through software that automates scheduling for routine maintenance.

• Adopting preventive and predictive maintenance strategies to proactively address issues, such as assessing equipment’s lifespan and troubleshoot to determine the repairs or replacement needs as best services the client’s budget.

The industry needs to adopt new technology to maintain building management challenges. We are passionate about environmentalism and sustainability, and expanding technology, like field service management software and AI to improve operations, while still treating every problem like it is our own.

R&R: What are the top 3 most recent projects you are most proud of?

• After meeting representatives of a Texas corporation at a convention, we brought them on board with multiple services within their corporate office’s preventative maintenance schedule.

• Recently selected provider of choice for two nationwide retail companies for our disaster restoration and mitigation services.

• Our promptness allowed a global company to successfully pass an inspection with a turnaround time within a day.

— Carol L. Carey is CEO/co-founder of Superior Facility Service Group, Inc. This Q&A originally was published in the December 2023/January 2024 issue of Retail & Restaurant Facility Business magazine. For more information in having your company profiled in a future Signature Vendor Spotlight, please contact Scott Royal at [email protected].

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