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JLL Survey: Frontline QSR Workers Favored Over Technology by Consumers

by Katie Lee

57% of consumers believe restaurant employees have more control over their experience than the brand itself.   Chicago — Labor demand is continuing to outstrip labor supply by a wider margin despite record job openings. The hospitality industry is just one industry taking hard hits, with some restaurants reporting temporarily closing or cutting hours due to the labor shortage. But just as restaurants look to robotics, apps and digital tools to fill the voids in the frontline workforce, consumers are pressing pause, expressing their desire for more human experiences. Big Red …

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MOD Pizza Names New Senior Vice President, Operations

by Katie Lee

Seattle — MOD Super Fast Pizza Holdings, LLC, a fast-casual pizza concept, has appointed Becky Mulligan to the role of senior vice president, operations, effective immediately. She brings to MOD over 25 years of experience at leading brands. In her new role, Mulligan will oversee all aspects of operations across 420+ company-owned and operated stores, focusing on continuous improvement of MOD’s operational execution and the development and support of field leadership teams, in order to deliver a consistently exceptional experience. She will lead the field operations and operations excellence teams, …

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P.F. Chang’s Launches Flagship Location in Hawaii

by Katie Lee

Scottsdale, Ariz. — P.F. Chang’s has opened its Royal Hawaiian location as an upgraded flagship restaurant. The Honolulu dining destination was the focus of significant investment recently completing a 6-month renovation, resulting in significant upgrades to design, décor and ambiance at the 10,000-square-foot site. The new flagship at 2201 Kalakaua Ave. opened on September 7. “P.F. Chang’s prides itself in offering an immersive Asian dining experience, and this new flagship location allows us to do so in a distinctly differentiated way,” says Tana Davila, chief marketing officer at P.F. Chang’s. …

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Oink & Moo BBQ and Burgers to Open Second Location

by Katie Lee

Holmdel, N.J. — Somerset Development has signed a lease with Oink and Moo BBQ & Burgers at Bell Works in Holmdel, N.J. Oink and Moo will open in October. The Southern-inspired menu offers classic barbecue dishes, and is created with a mix of styles from each region of the southern ‘Barbecue Belt.’ Every meal is made from scratch. “We’re constantly seeking one-of-a-kind restaurants and retailers to add to Bell Works’ blooming ecosystem of business and culture,” says Ralph Zucker, president of Somerset Development. “Oink and Moo BBQ & Burgers is …

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Dog Haus Transforms Guest Experience with Evolution of Prototype

by Katie Lee

Pasadena, Calif. — Dog Haus has selected Dallas-based Harrison to bring its new prototype to life. Harrison is applying its award-winning strategic branding, interior design and architectural expertise to create building plans and schematic designs that cover every detail of the prototype: Design Evolution. In keeping with Dog Haus’ current contemporary aesthetic of a modern industrial space, Harrison’s interior design will have a post-modern look and feel with new décor, materials and textures. To fulfill new consumer behaviors and deliver increased off-premise sales while ensuring a convenient guest experience, exterior …

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P.F. Chang’s Expands Off-Premise Dining Concept with New Location in New York City

by Katie Lee

New York City — Newmark Retail has signed a 2,230-square-foot lease at 885 Eighth Ave. for the newest P.F. Chang’s To Go. This marks the fifth such lease in the city in the past 18 months as P.F. Chang’s expands its off-premise dining concept throughout the country. P.F Chang’s began to grow its new To Go concept in 2019, before the pandemic, and has strategically continued openings throughout 2020 and into 2021. Open P.F. Chang’s To Go locations in New York City include 240 West 40th St., 630 Third Ave., …

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Twin Peaks to be Sold to FAT Brands for $300 Million

by Katie Lee

New York City — An affiliate of Garnett Station Partners, LLC, a New York-based principal investment firm, has agreed to sell Twin Peaks, a national sports bar & grill franchise company, to FAT Brands for $300 million. Twin Peaks is based in Dallas and was founded in 2005. “Twin Peaks is a truly unique concept within the casual dining industry, with a best-in-class management team and committed franchisees, as demonstrated by its significant growth and consistently strong financial results throughout its partnership with Garnett Station,” says Matt Perelman, partner at …

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Dickey’s Signs 48-Unit Franchise Deal in Northeast

by Katie Lee

Dallas — Dickey’s Barbecue Pit, the world’s largest barbecue franchise, is embarking on a huge development push in the Northeast. The company has signed a multi-unit area development agreement with Chaac Foods, LLC to develop 48 Dickey’s locations in 5 years. Chaac Foods is led by CEO and President Luis Ibarguengoytia, a veteran restaurant operator, who teamed with Gauge Capital to form Chaac Foods, which currently develops and operates Pizza Hut and Bojangles restaurants. “We look forward to entering the barbecue category by joining forces with the world’s fastest growing …

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Slim Chickens Opens First Alabama Location

by Katie Lee

Tuscaloosa, Ala. — Slim Chickens, a leading fast-casual franchise in the better-chicken segment, has opened its newest restaurant at 685 Skyland Blvd. in Tuscaloosa, Ala., marking its first location in the state. Seasoned restaurant group Heart of the South is at the helm of the new location. “Opening our first location in Alabama is a huge step for Slim Chickens,” says Jackie Lobdell, vice president of franchise development at Slim Chickens. “Heart of the South has a passion for bringing good southern comfort food and great experiences to Tuscaloosa locals, …

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Brooklyn Dumpling Shop Makes Southern Debut with First Franchise Deal in Texas

by Katie Lee

New York City — Brooklyn Dumpling Shop, the nation’s fastest growing dumpling automat concept, has a signed multi-unit franchise deal to make the brand’s first appearance in the South. Franchisee Sam Cole closed on a deal to bring at least five units to the Dallas area, marking the Brooklyn Dumpling Shop’s Texas debut. Brooklyn Dumpling Shop is on track to meet its target growth trajectory of 500 units within 5 years after a year of rapid growth since its inception in 2020. After the highly anticipated opening of the first …

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