Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has launched a new customer experience management program with American fast-food restaurant chain P. Terry’s Burger Stand. By combining platform technology and best-in-class professional services, SMG is uniquely positioned to help P. Terry’s uncover and activate customer insights. Founded in 2005, P. Terry’s is a classic, Texas-based burger joint with a focus on small-town hospitality. “With SMG’s leadership in the restaurant industry and a track record of providing …
vendors
Frederick, Md. — Roy Rogers® Restaurants has partnered with Singer EVI to provide equipment fulfillment and kitchen design support for its existing and future quick-service restaurant locations. Roy Rogers Restaurants celebrated its 50th anniversary in 2018. Since then, the company has been focusing intently on investments to strengthen its operations, infrastructure and both its consumer and franchise offerings in preparation to mount an aggressive expansion campaign. The company has added nearly half a dozen new executives who are seasoned experts in restaurant operations and marketing. It has added new and …
Oak Brook, Ill. — Let’s Pave, LLC, a leading national provider of specialized paving services and solutions, has hired three new employees to help lead its growing sales team and accounting department. Jim Breech, director of business development, has more than 20 years of experience in sales and sales management leadership. He joined Let’s Pave from a closely related industry where he built long term relationships with many similar accounts which resulted in extraordinary sales growth. Breech’s executive experience in corporate strategy and business development is valuable to his new …
Latham, N.Y. — DWM Comprehensive Facility Solutions has promoted Bennett Van Wert to director, sales & development. He previously served as national sales manager. In his new role, Van Wert will be responsible for the development of processes and procedures to create sustainable growth with both new and existing clients. Van Wert joined DWM in 2017, bringing with him experience in account management and sales. His efforts at DWM have resulted in the growth of DWM, specifically within the Facilities Maintenance and Construction & Renovation divisions. Van Wert’s efforts have …
Hawthorne, Calif. — Fulham Co., Inc., a leading manufacturer and supplier of lighting components and electronics for commercial and specialty applications, has appointed Edwin Reyes as director of OEM sales and business development. In his new role, Reyes will oversee all OEM sales activities for the Fulham organization. He brings over 14 years of experience to the role, gained through his time at Fulham, having started his career in the engineering department of the California-based company before recently serving as product manager for LED Drivers and Modules. The appointment is …
Denver — Motili, a leading real estate technology solutions company, has appointed Karl Pomeroy as its new chief executive officer. He brings more than 30 years in HVAC sales and management to the helm at Motili. Previously, Pomeroy held the position of division president at Goodman Manufacturing, Motili’s parent company, where he was responsible for managing 66 locations in the Western United States. In 2017, Pomeroy became executive sponsor for Motili, responsible for corporate integration and sales leadership for the company. Motili has been leading the way with its contractor …
Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has hired customer experience practitioner and thought leader Brian Dennis as senior vice president, retail customer engagement. He will collaborate with major retailers to change the way they do business, using customer feedback to deliver actionable insights across their enterprise. Dennis has more than 20 years of experience in customer feedback and retail management at Kohl’s Department Stores, Albertsons and SUPERVALU. As a best-selling author and keynote speaker …
Reading, Pa. — Ambius, the global leader in creating enhanced commercial spaces and North America’s largest interior landscape organization, has acquired Marshall Gardens of Lake Oswego, Ore., and Glenn’s Greenery of Ft. Lauderdale, Fla. These acquisitions expand the Ambius presence in the Pacific Northwest and Florida markets to better serve a growing customer base, and further cement Ambius as the nationwide provider of interior landscapes. The deals were finalized in August and September, respectively; terms were not disclosed. Marshall Gardens was founded in 2009 by Abigail Marshall and Patrick Alexander. …
Philadelphia — Global commercial real estate services firm Cushman & Wakefield has welcomed food, beverage and hospitality industry veteran Chef Michael Traud, J.D., Ed.D., to its national Specialty F&B, Entertainment & Hospitality Consulting team. In his new role as specialty food & beverage project management director, Traud will focus on food hall development, operations and programming, strategic restaurant curation, and music and special events procurement for real estate owner and investor clients across the U.S. He will be based in Philadelphia and will work directly with consulting team leaders Phil …
Latham, N.Y. — DWM Construction & Renovation has promoted Andrew Carnes to field project manager and on-site trainer. Carnes previously served as project manager, where he was responsible for overseeing and completing projects on time and to customers’ satisfaction. Carnes joined DWM in 2017 with 11 years of construction project management experience. “Since joining DWM, Carnes has been instrumental in the expansion of DWM’s Construction & Renovation Division,” says Ryan Knapp, director, Construction & Renovation. “Carnes’s experience and solutions-focused mindset have assisted in the division’s growth into new markets.” In …