Pasadena, Calif. — Dave’s Hot Chicken is enhancing operational capabilities with the integration of Qu’s unified commerce platform. Designed to streamline the brand’s expanding network, Qu’s real-time data management and offline resiliency with Edge computing provide a critical upgrade to the brand’s in-store processes, ensuring seamless operational and guest experiences across locations.
“Qu has been a game-changer for us because it provides an easy-to-connect API that allows us to push and pull data in real time,” says Leon Davoyan, chief technology officer of Dave’s Hot Chicken. “Its flexibility and stability enable us to focus on creating a better guest experience. We now have the foundation to push forward with even more technological advancements to ensure we stay competitive and grow efficiently.”
The adoption of Qu introduces a flexible, API-friendly system that enhances store-level stability and operational efficiency, particularly when scaling menu updates and managing data flow. Dave’s Hot Chicken recently experienced some of Qu’s powerful benefits firsthand during the opening of its New Jersey location, where the staff leveraged Qu’s offline processing capabilities to keep orders flowing despite network issues. At another new restaurant opening in Conyers, Ga., co-owned by R&B star Usher, the system managed more than $20,000 in sales on the high-profile opening night. Dozens of locations are already operating with Qu, and a full rollout is underway.
“We’re incredibly excited to be working with Dave’s Hot Chicken, helping to solve their immediate stability and flexibility challenges while building an IT infrastructure to support their long term and future technology initiatives,” says Niko Papademetriou, co-founder at Qu.
“Qu allows us to be much more competitive,” says Davoyan. “Now that we have a solid foundation with POS and KDS, there’s going to be a lot of innovation focused on the guest ordering and pickup processes as we look to drive more convenience for guests.”
Dave’s Hot Chicken has sold the rights to more than 1,000 franchise locations in the U.S., Europe, the Middle East and Canada and will open 70-plus locations this year. For more information, visit www.daveshotchicken.com/franchising.
Based in Rosslyn, Va., Qu is evolving restaurant POS to create a truly connected restaurant experience for guests and operators at quick-service and fast-casual restaurants. For more information, visit www.qubeyond.com.
SOURCE: Qu