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Katie Lee

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Potbelly Corporation Appoints New Chief Marketing Officer

by Katie Lee

Chicago — Potbelly Corporation, the iconic neighborhood sandwich shop, has appointed David Daniels as its chief marketing officer (CMO) effective August 23, 2021. In this senior leadership role, he will report to Bob Wright, president and chief executive officer of Potbelly. Daniels will lead the branding, marketing and digital teams. “We are very excited to welcome David to the Potbelly family,” Wright says. “He brings significant executive experience and success leading some of the world’s best-selling brands, delivering top- and bottom-line growth. We will immediately benefit from his broad experience …

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Sun & Ski Sports to Open Store at Arundel Mills Mall in Maryland

by Katie Lee

Hanover, Md. — Sun & Ski Sports has opened its 31st store at Arundel Mills Mall in Hanover, Md., at the former site of Modell Sporting Goods. The expected opening date will be in the fall or winter 2021. Currently, Sun & Ski Sports operates two other stores in the D.C. metro area located in Gaithersburg, Md., and Falls Church, Va., in addition to 28 stores nationwide. The Hanover location will be one of the largest specialty outdoor retail stores in the Mid-Atlantic at 30,000 square feet. “Sun & Ski …

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Freddy’s Frozen Custard & Steakburgers Names New Chief Experience Officer

by Katie Lee

Wichita, Kan. — One of Freddy’s Frozen Custard & Steakburgers’ co-founders, Scott Redler, has been appointed to the new role of chief experience officer (CXO). In 2002, Redler co-founded Freddy’s alongside business partners, Bill and Randy Simon. With 45 years of industry experience, Redler spent the last 19 years serving as COO of Freddy’s. The creation of this new role follows Freddy’s recent acquisition by private equity firm Thompson Street Capital Partners in March 2021. “Who better than Scott to continue the work of providing our guests with a truly …

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Floor & Decor Opens 150th Store

by Katie Lee

Atlanta — Floor & Decor, a leading specialty retailer of hard-surface flooring, opened its newest location in South Austin, Texas, on August 18, 2021. The opening marks Floor & Decor’s 150th store nationwide and the 20th store in Texas and the third in the Austin market. The 80,000-square-foot Floor & Decor warehouse store and design center will be led by Daniel Kuck, the new store’s chief executive merchant. “Floor & Decor is thrilled to open our doors in South Austin,” says Kuck. “We are excited to introduce both Professional customers, …

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Dunkin’ Continues to Target Non-Traditional Development in 2021

by Katie Lee

Boston — Dunkin’ unveiled its most recent non-traditional openings and growth plans for the year. Thus far in 2021, the coffee company has expanded across Las Vegas at the Convention Center, LINQ Hotel and Arizona Charlie’s Boulder Casino, as well as reopened with the unveiling of the new Virgin Hotel. Additionally, the brand opened its 12th location with Great Wolf Resorts at the Manteca, Calif., park and further strengthened its presence in the healthcare setting with locations debuting at the Oak Hill Hospital in Brooksville, Fla., and UMass Memorial Medical …

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DHL Opens Mobile Pop-Up Store at its U.S. Headquarters in South Florida

by Katie Lee

Plantation, Fla. — DHL Express, the world’s leading provider of international express shipping services, has expanded its network of U.S. retail locations by opening a new mobile pop-up store in Plantation, Fla. Based at DHL’s U.S. headquarters, the 2,200-cubic-feet mobile DHL ServicePoint offers a safe, easy-to-use shipping option for customers and employees in response to increased demand from the local community for international shipping. “Over the past year, we have installed several mobile pop-up stores across the U.S., and we have seen that customers prefer the speed and convenience of …

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Paytronix Order & Delivery Powers KC Hopps to Open Takeout-Only Sites

by Katie Lee

Newton, Mass. — Paytronix Systems, Inc., an advanced digital guest experience platform, has partnered with Kansas City restaurant management group KC Hopps to leverage its Paytronix Order & Delivery to open two takeout-only establishments bearing the name Stroud’s Express. The new restaurants are located in Lee’s Summit, Mo., and Mission, Kan. When COVID-19 restrictions shut down indoor dining rooms, KC Hopps took advantage of Paytronix Order & Delivery to start a new brand, Stroud’s Express. An offshoot of the original Stroud’s, a Kansas City institution since 1933, the Express locations …

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construction and designIndustry Voicesjan/sanretailers

Sanitize & Design

by Katie Lee

— By Andrea Lisbona — Best practices for long term PPE implementation in retail design.   Prior to the pandemic, it would have been rare to consider PPE like hand sanitizer, plexiglass barriers and masks as critical elements in enhancing the customer experience in retail environments. Today, a standing hand sanitizer dispenser, for example, is the norm at a retail door; it is the first thing customers will see and use when they walk into a store, and continue to experience throughout their browsing and buying journey. It’s clear that …

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construction and designIndustry Voices

Plan & Protect

by Katie Lee

— By Inna Tuler — How to navigate the maze of retail construction in today’s post-COVID environment.   The popularity of online shopping has recently seen a marked expansion due to the COVID-19 pandemic. But in spite of growing e-commerce purchasing, brick-and-mortar retailers are far from obsolete. Retail sales at physical store locations in 2020 made up approximately 85% of all U.S. retail sales, but given the onslaught of online competition, brick-and-mortar retailers cannot lose sight of their physical store strategies. There are many reasons why a retailer location will …

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Wendy’s and REEF to Develop 700 Delivery Kitchens by 2025

by Katie Lee

Dublin, Ohio and Miami — The Wendy’s Company and REEF, the largest operator of mobility, logistics hubs and kitchens, have formed a new development commitment to open and operate 700 delivery kitchens over the next 5 years across the U.S., Canada and the United Kingdom. The commitment builds upon the successful test of eight delivery kitchens in Canada beginning in late 2020. Through this commitment, REEF will become the first Wendy’s® franchisee in the United Kingdom. Wendy’s and REEF expect to open approximately 50 delivery kitchens in 2021, with the …

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